Head Host

6 months ago

Nottingham, United Kingdom edyn Full time

Head Host / Duty Manager: SACO Nottingham.

Are you an adventurous soul? A champion of good design and beautiful experiences? Are you in search of opportunity, growth, and a better world?

Then maybe you belong with us.

We’re searching for a Head Host to join our team of free thinkers and collaborators.

As a key member of the reception team supervising and training the House Host team, and providing a memorable guest service and genuine hospitality at every stage of the guest journey – from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout.

In this role you will.

Be the ‘go to’ person for our guests, contractors and visitors Provide memorable service at every stage of the guest journey Continuously looking for opportunities to maximise revenue and occupancy levels Identifying upselling opportunities Training the House Host Team Supporting the Assistant General Manager to ensure that our Housekeeping and Maintenance Teams consistently achieve a high standard of apartments Participation in weekend shifts Taking payments, cash handling and end of day reconciliation Managing reservations and queries (through a variety of channels including online, email, phone and in person) in a professional and efficient manner

What we look for.

Proficiency in written and spoken English language Customer Service Skills Proficient with IT systems and software (including Microsoft Office) Attention to detail/ Decision Making/ Sales Ability/ Influencing skills and managing expectations/ Problem Solving/ Time Management Previous customer focused role in hospitality required (min. 1 year)

Our benefits.

- Competitive salary

- Bonus scheme

- 22 days’ holiday (plus the option to buy more)

- Wellbeing benefits (cash plan and an Employee Assistance Programme)

- Free nights in our properties

- Recognition schemes

- Excellent travel and development opportunities

- Pension (the tax efficient way)

- Sick pay

- Other benefits tailored to you

Our natural habitat.

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

This is a full-time role where you will be working 37.5 hours per week, 5 days out of 7. 

Who we are.

SACO has been bringing a refreshing approach to the serviced apartment business since 1997. We represent a human touch in the professional world – like a trusted friend, we go out of our way to help customers find apartments that meet their needs with a friendly, can-do attitude.

We’re part of the edyn family. Our brands – Locke, SACO and Cove – all offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe.

About edyn.

Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe.

Diversity, Equity, and Inclusion Statement 

edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. 

This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. 

We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. 

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