Head of Collections

3 months ago

Nottingham, United Kingdom Capital One - UK Full time

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Head of Collections

**About the role**

Delivering good customer outcomes is at the heart of what we do here at Capital One. To help deliver on this objective, we are looking for a highly skilled and experienced Operations professional to lead our Collections function, ensuring that the resolution for our customers is flawless.

Reporting to the Director of Service Delivery and partnering with the rest of the Operations Leadership Team, you will lead an amazing team that delivers our Collections service, ensuring that we put the customer at the heart of everything we do.

**What you’ll do**
- Lead our customer facing teams in order to deliver good customer outcomes in line with our strategy
- Create and champion a culture of coaching and continuous improvement where everyone is focused on achieving results and delivering for our customers
- Build an engaged team where customer facing agents feel valued for what they do, have a supportive working environment and feel inspired to achieve their career goals
- Utilise and analyse data to make key business decisions related to your function
- Work in parallel with our change agenda and prepare the Operation to deliver against upcoming initiatives
- Ensure the Operation is well resourced and equipped in order to meet its KPIs
- Be active in the industry in order to stay well connected and up to date with the collections landscape

**What you’ll bring**
- Experience of leading large Operations teams in a fast paced environment
- Working knowledge of Collections in a Financial Service environment
- Experience of building a culture that fosters performance and high engagement
- Excellent communication skills, with the ability to build strong internal and external relationships
- A passion for people leadership and career development
- Confident judgement to make autonomous decisions
- Able to identify problems and come up with effective solutions
- You will be comfortable in adapting to change, embracing bold ideas, and are intellectually curious.

**Where and how you'll work**

This is a permanent position and will be based in our Nottingham offices. Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.

We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.

The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with.

Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

**What’s in it for you**
- Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

**What you should know about how we recruit**

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

- REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront - to provide LGBTQ+ support for all associates
- Mind Your Mind - signposting support and promoting positive mental wellbeing for all
- Women in Tech - promoting an inclusive environment in tech
- EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

Capital One is com

  • Collections Porter

    3 months ago

    Nottingham, United Kingdom John Pye and Sons Full time

    John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued...

  • Collections Porter

    3 months ago

    Nottingham, United Kingdom John Pye and Sons Full time

    John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued...

  • Collections Porter

    3 months ago

    Nottingham, United Kingdom John Pye and Sons Full time

    John Pye Auctions is the UK’s largest auction house network, holding over 1,400 auctions on behalf of high street brands, UK banks, finance houses property agents and government authorities. We are proud to have been named the fastest growing auction company in the UK and our continued growth is testament to the dedicated team of staff and our valued...

  • Collections Officer

    6 days ago

    Nottingham, Nottingham, United Kingdom University of Nottingham Full time

    About the RoleThis is an exciting opportunity to shape a new role working across our archival, museum and rare printed collections. As a Collections Officer, you will play an integral part in delivering the aims of our Research England, Museums, Galleries and Collections funding, which recognizes the important contribution that our collections make to...

  • PhD Studentship: Holocaust Refugees: Working with Fragmentary Museum Collections

    2 months ago

    Nottingham, Nottingham, United Kingdom University of Nottingham Full time

    A collaborative doctoral award between the University of Nottingham and the National Holocaust Centre and MuseumWe are inviting applications for the collaborative doctoral award, which will be jointly supervised by Professor Maiken Umbach of the University of Nottingham's History Department, and Dr Claudia Reese, exhibition curator at the UK National...

  • Assistant Head Housekeeper

    3 months ago

    Nottingham, United Kingdom Compass Group Full time

    **What you'll be doing**: We are seeking a key member to join our management team. You will assist the Head Housekeeper in leading the housekeeping team. Enforcing high standards throughout the hotel, being a hands on individual ensuring the department runs efficiently and to the highest standard. **More about the role**: - Ensure smooth running of the...

  • Head of Global Sustainability

    3 months ago

    Nottingham, United Kingdom No.7 Boots Full time

    Nottingham Full-Time Permanent - Head of Global Sustainability - An exciting and rare opportunity has arisen to work in sustainability for a dynamic, fast growing beauty business to. Sustainability is becoming the core of our business purpose, vision and values, as such delivering against our sustainability strategy and targets is critical to achieving our...

  • Head of Global Sustainability

    3 months ago

    Nottingham, United Kingdom Boots Full time

    Summary Job Reference: - 219729BR Nottingham Support Office Permanent **Head of Global Sustainability** An exciting and rare opportunity has arisen to work in sustainability for a dynamic, fast growing beauty business to. Sustainability is becoming the core of our business purpose, vision and values, as such delivering against our sustainability strategy...

  • Head Dairy Manager

    6 days ago

    Nottingham, Nottingham, United Kingdom The University of Nottingham Full time

    Job DescriptionJob Title: Head Dairy ManagerJob Summary:The University of Nottingham's Centre for Dairy Science Innovation is seeking a highly skilled and experienced Head Dairy Manager to join our team. As a key member of our dairy farm operations, you will be responsible for managing the daily activities of the farm, ensuring the highest standards of...

  • Head Dairy Manager

    4 days ago

    Nottingham, Nottingham, United Kingdom The University of Nottingham Full time

    Job DescriptionJob Title: Head Dairy ManagerJob Summary:The University of Nottingham's Centre for Dairy Science Innovation is seeking a highly skilled and experienced Head Dairy Manager to join our team. As a key member of our dairy farm operations, you will be responsible for managing the daily activities of the farm, ensuring the highest standards of...

  • Head of Maintenance

    1 month ago

    Nottingham, Nottingham, United Kingdom University of Nottingham Full time

    The University of Nottingham is a pioneering institution providing an exceptional research-led education and an outstanding experience for 46,000 students from more than 150 countries. Built on the ethos that education can unlock potential and transform lives, we feature in the top 20 of all three major UK university rankings, and our graduates are among the...

  • Head of Payroll

    1 month ago

    Nottingham, United Kingdom JGA Recruitment Group Full time

    Job Title: Head of Payroll Remote: With travel to London Permanent: Full timeSalary: £90,000 Experience Required:Large team management.Working in a payroll bureau.Implementation of a new payroll software.Dynamic, innovative and forward thinking.*Need to be available on a 4 week notice period!*Please only apply if you tick the above boxes!Interested? Contact...

  • Head of Maintenance

    1 month ago

    Nottingham, United Kingdom University of Nottingham Full time

    The University of Nottingham is a pioneering institution providing an exceptional research-led education and an outstanding experience for 46,000 students from more than 150 countries. Built on the ethos that education can unlock potential and transform lives, we feature in the top 20 of all three major UK university rankings, and our graduates are among the...

  • Head of Operations

    3 months ago

    Nottingham, United Kingdom DiSRUPT Agency Full time

    **Head of Operations - The North** This is a fantastic opportunity to join a luxury student accommodation company as Head of Operations for the North of England. You will be providing a professional service to their clients by supporting site Accommodation Managers and ensuring key performance indicators and a range of objectives are met. Maximising income...

  • Head of Operations

    3 months ago

    Nottingham, United Kingdom Wattbike Full time

    Wattbike is an exciting and innovative business, based in West Bridgford, Nottingham with a big future. We develop world-class indoor smart bikes and trainers. We’re looking for a Head of Operations to join us. Wattbike is chosen by the biggest sports teams and athletes across the Premier League, NFL, national rugby teams and more, as well as thousands of...

  • Head of Finance

    3 months ago

    Nottingham, United Kingdom Finance Recruitment Solutions Full time

    Our client is a well-established and forward-thinking SRA Regulated firm of Solicitors of national presence and a head office ideally situated within the East Midlands. As part of the companies continued expansion, FRS have been enlisted to assist with the recruitment of a experienced finance leader to join the business as Head of Finance. Working closely...

  • Collections Advisor

    17 hours ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCollections AdvisorSalary of £27,000About this roleFrom time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability.As a member of our Specialist Customer Support Team, you’ll be...

  • Head of Uk Operations

    3 months ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Head of UK Operations **About this role** Capital One is looking for a Head of UK Operations (VP), to report into the Chief Services Officer and be a member of the UK Leadership team. The operations team comprises of circa 400 associates and approx. 800 associates at our...

  • Cliniwaste - Head of Compliance

    5 months ago

    Nottingham, United Kingdom Mitie Full time

    **Job Summary**: As the Head of Compliance, you will be responsible for ensuring that our organisation adheres to all relevant regulations, guidelines, and standards pertaining to the safe and compliant management of clinical waste. This role involves overseeing and leading the compliance team, developing, and implementing compliance strategies, and...

  • Head of Revenue Optimisation

    3 months ago

    Nottingham, United Kingdom Pendragon PLC Full time

    **Head of Revenue Optimisation** **Pendragon PLC** **Hybrid - central marketing function and home based** **£68,000 to £75,000 salary, 25 days holiday plus bank holidays, pension, critical illness and life assurance schemes, single health care, exclusive discounts on new and used vehicles and aftersales services** Are you ready to drive beyond the...