Onsite IT Support Engineer

6 days ago

Manchester, United Kingdom Focus Group Full time

Job Title:              Onsite IT Support Engineer

Salary:                  Up to £35K plus travel costs

Location:              Manchester

Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are looking for an experienced IT Support Engineer to work exclusively with one of our Manchester clients.

Ideally you will have 2nd line IT support MSP experience (or in-house) and have strong technical knowledge of Citrix, M365, Hyper V Clustering, SAN's and Storage.

Responsibilities

You will be responsible for the delivery of the following requirements:

  • The primary point of contact for BAU support cases for all customer sites, providing 1st and 2nd line support. 
  • Responsible for BAU support cases relating to starters & leavers, which may extend to the provision of new laptops.  
  • The engineer will be responsible for the general upkeep of documentation for customer. 
  • The engineer will be responsible for the general upkeep of the IT estate (backups, windows updates etc) through scheduled cases or alerts.  
  • The engineer will provide these services between 0900 and 1730, Mon to Fri. Outside of these times, the service will be provided by our IT Service Desk.  
  • The engineer will be the first point of contact for inbound telephony calls, overflowing to our IT Service Desk if away from your desk.  
  • All new cases will be triaged, as normal, to the IT Service Desk and then assigned to the onsite engineer where appropriate by the Service Desk allocator, or self-assigned by the onsite engineer.  
  • The engineer will hand over cases to out of hours, where required.  

Requirements

EXPERIENCE REQUIRED

Client Systems:

  • Citrix VDI Platform (Managed and supported by a third party)
  • Office 365 Hybrid email 
  • Active Directory 2022
  • All server infrastructure hosted in 4D on a Hyper V Cluster
  • Veeam backup and replication to a DR datacentre
  • Windows 10/11 Desktops and thin clients
  • Sonicwall firewalls at 3 sites including datacentre
  • Hyper V Cluster, SAN and Storage over 4 hosts 
  • SQL Environments for accountancy packages such as Digita 

General:

  • Strong knowledge and experience in Layer 2 Networking (Vlans, WAN,s, WIFI)
  • Office 365 basic administration experience (New user creation, Mail flow troubleshooting, Retention and Archiving)
  • Good knowledge of Hyper V (Managing Virtual machines, Creating VM's , troubleshooting Virtual networking )
  • Experienced in Server OS from 2016
  • Experience in administrating Active Directory (Creating new users, Group Policy management, Domain health)
  • Strong knowledge in VDI platforms such as Citrix, RDS or AVD
  • Awareness and understanding on SAN, Servers and Storage
  • Strong experience of providing Desktop Support 
  • Understanding of backup technologies or experience in Veeam backup and replication 

Desirable

  • Strong knowledge on Citrix 
  • Knowledge of IT security and compliance for Accountancy and Law firms 
  • Strong knowledge of Hyper V Clustering, SANs and Storage
  • Experience in Office 365 modern workplace

Benefits

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

IND1

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