Change delivery Manager

4 weeks ago

Leicester, United Kingdom Centrica Full time

We are Centrica We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future .

Change Delivery Manager

(Several permanent positions plus a 9 month secondment opportunity also available)

We’re looking for a brilliant Change Delivery Manager to join our team of colleagues in British Gas Business, that together are setting the standard in energy supply. 

In the complicated world of energy, we strive to make energy simple, creating a straightforward and hassle-free experience for our customers.

Our philosophy is success comes when we’re in it together, trusting each other and having fun along the way. And because we’ve got big plans to help our homes and businesses get closer to net zero, we can’t stand still. We need to be always learning, ready to grow and move forward.

The Change Delivery Manager is a business role that will bridge between the technology team and the business. This is a delivery role which ensures tactical and strategic change projects within BGB, that impact the business unit, are appropriately identified, managed, and embedded within the operational areas. Through the coordination of the multiple workstream leads and stakeholders, you will ensure that all tasks and activities identified within each project plan are delivered to agreed cost, time, quality, scope whilst assuring benefits are aligned.

Accountabilities

Work with key stakeholders and business teams to create the necessary documentation to deliver and embed change. Work within BGB in impact assessing key areas of business readiness & delivery for operational functions within the wider business strategic plans. Represent BGB interests during project delivery. Facilitate business readiness plans ensuring they are fit for purpose & aligned to business needs to cover testing, training, communications, engagement, impact assessments, post go-live support, fix/issue resolution and benefit realisation. Ensure projects are appropriately resourced for successful delivery aligned with the plan. Work with the Business Analyst, or where not present conduct business analysis, to deliver the project requirements and meet the customer and business needs and to ensure the business outcomes are met. Ensure appropriate mechanisms and performance metrics are in place to realise the business case. Report progress of project delivery with timely escalation of risks and issues to the Transformation Manager/Project Sponsor and updates to the Change & Delivery Team. Work with the wider Change & Delivery team to ensure various projects are aligned and minimise any impact. Conduct business process analysis and design and deliver new and/or amended business processes. Create and deliver communications plans that align to the CBS Energy Supply communications approach. Identify business problems, identity solutions and implement business change to resolve the problem for non-capex change. Establish and run cross-functional project meetings documenting actions, decisions and sharing updates. Establish appropriate project governance in line with BGB PMO and central teams. Facilitate and document lessons learned forums to inform future changes. Work with the wider CBS, British Gas and Centrica teams to maintain a consistent change delivery approach.

Experience

Experience working on projects and delivering against a plan. Experience managing relationships across cross-functional teams. Excellent communication and stakeholder management skills at all levels. Understanding of communication techniques across multiple channels. Strong problem-solving skills. Experience of process analysis and architecture. Knowledge of project management delivery and business readiness implementation. Experience of the requirements lifecycle and Gap analysis. Experience of delivery within Agile and Waterfall methodologies. Proven ability to manage multiple activities and prioritise workload. Team player who can operate across the organisation. Ability to influence others, demonstrating the ability to build relationships with senior stakeholders. Confident presentation and communication skills. Self-directed working approach. Pro-active, flexible, resilient, motivated, and creative. Demonstratable experience of facilitating cross functional groups to achieve the desired outcome. Ability to stand back from the detail to expose new possibilities in a positive way by challenging assumptions and encouraging positive debate. Ongoing commitment to learning and self-improvement. Project Management qualifications advantageous, but not essential (e.g. Scrum Master, PRINCE2, APMP, Six Sigma).

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