Business Support Assistant

2 months ago

Fulbourn, United Kingdom Cambridgeshire and Peterborough NHS Foundation Trust Full time

Job summary

East of England Provider Collaborative Transformation and Commissioning Team is seeking a highly skilled and proactive Business Support Assistant (12 months maternity cover) to join their dynamic team.

The role of the Business Support Assistant is to work as part of a dynamic team in delivering an effective service, supporting managers and staff across the learning disability and autism programme in the East Region Specialised commissioning.

Business Support Assistant will play a vital role in supporting the smooth functioning of our team, ensuring efficient administrative operations. The successful candidate will be highly organised, efficient with proven administrative experience, capable of working both independently and with the team.

With the job primarily involves remote work, we will require person to attend face to face team meetings at least once a month, either in the Cambridge area or at our hub office in Fulbourn.

Main duties of the job

The ideal candidate will have experience of secretarial business support and a strong team work ethic, sense of accountability, accompanied by an ability to work under considerable pressure at times.

This varied role includes but is not limited to; diary management, working with spreadsheets, minute-taking, supporting the senior leadership team to ensure systems and procedures are put in place to deliver a service that meets Trusts targets and standards. We are looking for an individual who can work autonomously, be flexible, prioritise workload, and act on their own initiative and is open to professionals with the right attributes to enhance a team.

About us

Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult and Older Peoples Mental and Physical Health, Forensic & Specialist Mental Health, Learning Disabilities, Primary Care and Liaison psychiatry, Substance Misuse, Social Care, Research and achieve our goal, we look to recruit high calibre candidates that share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities.

Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities

Support the Care and Treatment Review (CTR) process for all adults with a learning disability and/or autistic spectrum disorder (ASD) in prescribed services and children and young people with a learning disability and or autistic spectrum disorder (ASD) in child and adolescent mental health services (CAMHS).

Arrange CTR meetings, which involve liaising with all relevant stakeholders including provider units, parents and carers, CCG and Local Authority teams, care co-ordinators.

Support the appropriate and timely access and egress of people with a learning disability and autism

Assist with collating and preparing patient level data in summary and detailed format for national, regional and local requirements

Administrative support to the learning disability and autism lead and the learning disability and autism project manager

provide and receive information which may contain an element of contentious and sensitive information

To be the first point of contact for communication and support for the Learning Disabilities and Autism Team

Updating and maintaining databases, Diaries and managing meetings as required

Provide support with a wide range of administrative and computer skills as well as being aware of maintaining a range of knowledge and understanding of procedures at protocols and functions

Extensive organisational support of the Care and Treatment Review process

Post Holder must have a standard level of keyboard skills and able to use Microsoft Office programmes

Required to input, monitor and check data produced and required for on-going programmes and projects.

Working with all team members in the collection of information for performance reporting on relevant team projects.

Prepare agendas, take minutes, track and follow up on actions and distribute notes of meetings, ensuring papers are ready and distributed for meetings.

To provide administrative support / cover, when necessary to Provider Collaborative Transformation and Commissioning Senior team:

Provide support to the meetings including organising and coordinating diaries and F2F meetings, booking venues.

Plan and co-ordinate appointments, including rearranging and prioritising as appropriate.

Provide cross cover for colleagues as required.

Person Specification

Education / Qualifications

Essential

Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

Essential

Significant administrative/ secretarial experience including initiating and maintaining office systems. Good working knowledge of administrative processes and procedures Intermediate knowledge of IT systems and software programmes such as Teams, Outlook, Word, Excel and PowerPoint

Skills & Abilities

Essential

Good skills and experience with Microsoft Office products and well-developed organisational and presentational skills Strong administration and organisational skills Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users Ability to work under pressure in a busy working environment and able to multi-task Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines

Desirable

Effective team working Minute taking

Knowledge & Understanding

Essential

Understanding of and commitment to equality of opportunity and good working relationships Clear understanding of confidentiality and the importance of maintaining confidentiality for patients

Other

Essential

Ability to travel across sites in the Cambridgeshire & Peterborough area Positive and flexible approach to work Professional, calm and efficient manner Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

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