Reception & Accommodation Manager - YHA Hartington Hall
2 weeks ago
YHA Hartington Hall are looking to recruit a Reception and Accommodation Manager for 42.5 hours per week.
YHA Hartington Hall is a beautiful 17th century manor house with gardens located in the picturesque village of Hartington in the Peak District. The Hall was built by the Bateman family. They were a well-established Norfolk family who settled at Hartington in the 16th century. It has been claimed that Bonnie Prince Charlie stayed at the Hall during the Jacobite rising of 1745.
The property has been ran as a Youth Hostel since 1934, so we were celebrating out 90th anniversary recently.
Accommodation is spread across three buildings and alternative accommodation in warmer months. We also offer all day catering, meeting rooms and events.
Reception Manager role will involve reception shifts, including evenings and weekends, as well as dealing with individual customers, groups, staff management and everyday hostel operation support.
Please Note: There will be one stage of interview for this role and this will be face-to-face at the hostel.
What can YHA offer you?
YHA Hartington Hall is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:
- We pay £12.44 per hour (this role is fixed, 42.5 hours per week, permanent contract)
- We can offer live in accommodation if required, (the current staff accommodation charge is £63.70 per week)
- You will get access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- 10 nights free hostel stays per year for you and up to 3 friends or family
There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Reception and Accommodation Manager?
Our reception and accommodation managers are responsible for the reception operation within the hostel and support with a wide range of customer facing duties. They support the management of an operational budget and delivery of KPI’s and have management responsibility for their team.
Your day-to-day duties may include:
- leading the team to provide excellent and consistent levels of customer service to all guests and visitors, giving them a great experience of YHA
- monitor and control expenditure within the reception function
- managing arrival and departure lists including those of large groups arriving or departing at the same time
- rota planning to ensure correct levels of staffing
Our reception managers may deputise for the Hostel/Deputy Manager, managing the hostel’s daily operation in their absence.
What Skills and Experience do you need to be a Reception and Accommodation Manager?
We value lived experience just as much as previous skills and knowledge. We offer a robust induction, ongoing training, and further development, however, some of our roles will have further skills requirements.
Our reception and accommodation manager role requires flexibility to cover different shifts and tasks. It’s an advantage but not essential that our housekeeping managers have worked in a face-to-face role with customers previously. Proven experience of working with the hospitality industry would be advantageous including significant experience of working front of house. The management and delivery of a quality customer service is essential.
Qualifications such as NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable). Experience with a variety of guests from individuals and families to larger groups would be an advantage.
Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.
Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.
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