Reception and Accommodation Manager
3 weeks ago
YHA Hartington Hall is seeking a skilled Reception and Accommodation Manager to join their team. As a key member of the hostel's management team, you will be responsible for ensuring exceptional customer service and a smooth operational experience for guests.
Key Responsibilities:
- Lead the reception team to deliver outstanding customer service and maintain a welcoming atmosphere for guests.
- Manage the hostel's operational budget and ensure efficient use of resources.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the management team to achieve business objectives and improve overall performance.
Requirements:
- Proven experience in a hospitality or customer-facing role, with a strong focus on delivering exceptional customer service.
- Excellent communication and leadership skills, with the ability to motivate and inspire a team.
- Strong budgeting and financial management skills, with the ability to analyze data and make informed decisions.
- Ability to work flexibly, including evenings and weekends, and adapt to changing circumstances.
What We Offer:
- A competitive salary and benefits package, including live-in accommodation and access to YHA's staff discount and cashback portal.
- Opportunities for professional development and career advancement within the YHA team.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
About YHA:
YHA Hartington Hall is a beautiful 17th-century manor house, set in the picturesque village of Hartington in the Peak District. With a rich history dating back to 1934, the hostel offers a unique and authentic experience for guests. As a member of the YHA team, you will be part of a national organization that is dedicated to providing high-quality accommodation and hospitality services to young people and families.
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