Reception and Accommodation Manager

3 weeks ago


Castleton, Newport, United Kingdom YHA Full time
Job Description

YHA Hartington Hall is seeking a skilled Reception and Accommodation Manager to join their team. As a key member of the hostel's management team, you will be responsible for ensuring exceptional customer service and a smooth operational experience for guests.

Key Responsibilities:

  • Lead the reception team to deliver outstanding customer service and maintain a welcoming atmosphere for guests.
  • Manage the hostel's operational budget and ensure efficient use of resources.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the management team to achieve business objectives and improve overall performance.

Requirements:

  • Proven experience in a hospitality or customer-facing role, with a strong focus on delivering exceptional customer service.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong budgeting and financial management skills, with the ability to analyze data and make informed decisions.
  • Ability to work flexibly, including evenings and weekends, and adapt to changing circumstances.

What We Offer:

  • A competitive salary and benefits package, including live-in accommodation and access to YHA's staff discount and cashback portal.
  • Opportunities for professional development and career advancement within the YHA team.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.

About YHA:

YHA Hartington Hall is a beautiful 17th-century manor house, set in the picturesque village of Hartington in the Peak District. With a rich history dating back to 1934, the hostel offers a unique and authentic experience for guests. As a member of the YHA team, you will be part of a national organization that is dedicated to providing high-quality accommodation and hospitality services to young people and families.



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