See more Collapse

Technical Operations Lead

1 month ago

Aberdare, United Kingdom BT Group Full time

Location - UK Hubs with monthly travel to Edinburgh to be on site with client

Why this role matters

Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.

This role provides technical support and managed services to our customers through the use of Data Services technologies, 24x7x365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication.

The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.

What you will be doing

Utilising experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to the supported infrastructure. Assess new in-life complex change requirements including impact upon existing service and infrastructure and provide technical concurrence. Ownership and implementation of configuration changes to the supported infrastructure. Attend customer change advisory board sessions, as necessary and provide guidance on technical areas. Primary technical customer and BT liaison for the in life contract, interfacing with the account team where necessary for complex change and strategic discussions. Complex change deemed as professional or consultancy services will be chargeable and managed as a contract change notification. Attend service reviews remotely as required, and by exception in person at the supplier’s discretion. Engage in problem management providing support on technical issues. Provide matrix management of complex incidents. Managing complex incidents through to resolution via matrix managing other suppliers, 3rd parties and internal resolver groups as appropriate. Suggest changes to the supported infrastructure to continuously improve performance. Upon request undertake capacity analysis of the supported infrastructure using an appropriate operational tool. Update and maintain technical operational documentation in life, post significant changes. Undertake estate management, reviewing current software and hardware versions for end of life notifications.

Skills and experience we are looking for

Proven experience working within a systems integrator support environment as a highly skilled technical engineer. In-depth knowledge of EMS products, customer IT systems and applications. Experience of working across the service lifecycle, supporting and costing bids as a subject matter expert. Possesses a deep level technical knowledge of Data Services technologies and associated management applications. Have strong service improvement and service transformation skills; Have highly developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills. Security clearance for SC and NPPV required therefore candidate must be willing and capable of undergoing security clearance protocols if not already acquired.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

We have other current jobs related to this field that you can find below

  • Technical Specialist

    3 weeks ago

    Aberdare, United Kingdom BT Full time

    Technical Specialist (Facilities & Data Centre Design) **Job Req ID**:25049**Posting Date**:18 Oct 2023**Function**:Cyber Security**Unit**:Business**Location**:Aberdare, United Kingdom**Salary**:Competitive plus excellent benefits**Job Title: Technical Specialist Facilities and Data Centre Design** **Locations: UK role, however, this role will be based in...

  • Hygiene Manager

    2 weeks ago

    Aberdare, United Kingdom CV TECHNICAL LTD Full time

    **Hygiene Manager - Bakery** **Llantrisant, Rhondda Cynon Taf** **Flexible Shifts - (06:00-14:00 / 14:00-22:00 / 22:00-06:00)** **£40,000** We are looking for a motivated Hygiene Manager to join a market leading Bakery based in South Wales. Reporting to the Technical Manager, the Hygiene Manager will lead and manage an effective 24-hour Hygiene Function...

  • CNC Lathe Operator

    2 weeks ago

    Aberdare, United Kingdom Printing Components ltd Full time

    **CNC Lathe Operator** We are looking for a permanent CNC Lathe Operator to join an expanding engineering company. As a CNC Lathe Operator, your responsibilities will vary from programming, setting and operating CNC turning lathes to reading and understanding engineering technical drawings. Knowledge of Fanuc control systems is an advantage for this role...

  • CNC Lathe Operator

    1 week ago

    Aberdare, United Kingdom Printing Components ltd Full time

    **CNC Lathe Operator** We are looking for a permanent CNC Lathe Operator to join an expanding engineering company. As a CNC Lathe Operator, your responsibilities will vary from programming, setting and operating CNC turning lathes to reading and understanding engineering technical drawings. Knowledge of Fanuc control systems is an advantage for this role...

  • Field Operative

    5 days ago

    Aberdare, United Kingdom Randstad Delivery (GBS) Full time

    Job Title: Face to face field interviewer Job Grade: Interviewer Profession: Operational Delivery Division: Social Surveys Collection Location: Aberdare Organisational Context Social Survey Collection sits within Social Survey Operations which is the largest business area in ONS with over 1,300 colleagues in Aberdare and the nationwide field...

  • Yard Operative

    2 months ago

    Aberdare, United Kingdom Jewson Builders Merchants Full time

    This role is working with **Jewson** who are part of the **STARK Group**. You'll be working as a **Yard Operative** at our **Aberdare** branch. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. At STARK...

  • Process Manager

    4 weeks ago

    Aberdare, United Kingdom CV TECHNICAL LTD Full time

    **Process Manager** **Llantrisant, Rhondda Cynon Taf** **Days - Monday to Friday, 8-hour shifts** **£35,000** We are looking for a motivated Process Manager to join a market leading Bakery based in South Wales. Overview of Role: - Leading on-going re-engineering and development of recipes and processes to aid efficiency & consistency in the factory. -...

  • Shift Manager

    3 weeks ago

    Aberdare, United Kingdom CV TECHNICAL LTD Full time

    **Shift Manager - Bakery** **Llantrisant, Rhondda Cynon Taf** **06:00 - 14:00 / 14:00 - 22:00** **£33,000** **Engineering & Operations Manager** - To manage, maintain & develop staff & machinery in a manner that will ensure the team consistently achieve the targeted levels of performance, in the most cost-effective manner. - To provide outstanding...

  • Production Maintenance Engineer

    3 weeks ago

    Aberdare, United Kingdom Matchtech Full time

    Our client, based in South Wales, are looking to expand their team and recruit a Production Maintenance Engineer on a permanent basis. Reporting to the Maintenance Manager, this role supports and leads the shift-based maintenance team, driving and delivering operational targets within budget and timescale. Key Activities and Responsibilities: - Ensure...

  • Operations Officer

    3 weeks ago

    Aberdare, United Kingdom The Duke of Edinburgh Award Full time

    The Duke of Edinburgh’s Award (DofE) is a world leading youth charity which gives young people the chance to develop skills for life and work. We believe that anything is possible, and the possibilities are endless. The positive effects of the DofE are proven and far-reaching. Communities are enriched with passionate and driven volunteers, businesses...

  • Specialist Network Engineer

    4 weeks ago

    Aberdare, United Kingdom BT Group Full time

    Location - UK Hubs with 1 day monthly travel to Edinburgh to be on site with client Why this role matters Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers,...

  • Specialist Network Engineer

    3 weeks ago

    Aberdare, United Kingdom BT Group Full time

    Location - UK Hubs with 1 day monthly travel to Edinburgh to be on site with client Why this role matters Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers,...

  • Cloud Communication Service Specialist

    3 weeks ago

    Aberdare, United Kingdom BT Full time

    Cloud Communication Service Specialist - Contact Centre Solutions **Job Req ID**:14101**Posting Date**:12-May-2023**Function**:Cloud**Location**:Aberdare, United Kingdom**Salary**:Competitive and great benefits**Why this role matters** The purpose of this role is to support operational teams by being responsible for service analysis to identify...

  • Cyber DevOps Specialist

    4 weeks ago

    Aberdare, United Kingdom BT Full time

    Cyber DevOps Specialist **Job Req ID**:12657**Posting Date**:10-Mar-2023**Function**:Security**Location**:Aberdare, United Kingdom**Salary**:Competitive- One of the key pillars of BT’s strategy is the security and the ‘safe to connect’ of the services we offer to our customers, alongside the security and protection of our infrastructure, networks and...

  • Cyber DevOps Specialist

    7 days ago

    Aberdare, Rhondda Cynon Taf, United Kingdom BT Full time

    Cyber DevOps SpecialistJob Req ID:12657Posting Date:10-Mar-2023Function:SecurityLocation:Aberdare, United KingdomSalary:Competitive- One of the key pillars of BT's strategy is the security and the 'safe to connect' of the services we offer to our customers, alongside the security and protection of our infrastructure, networks and information. At the heart of...

  • Strategic Buyer

    2 weeks ago

    Aberdare, United Kingdom RSW Ltd Full time

    Reporting to the Head of Supply Chain & Chief Operating Officer, the Strategic Buyer will be responsible for managing the sourcing and purchasing of direct and indirect material, determining quantity and timing of deliveries to meet production dates. **List of key tasks**: - Managing the sourcing and purchasing of direct and indirect material, determining...

  • Manufacturing Engineer Mechatronics

    2 months ago

    Aberdare, United Kingdom Synergie Full time

    We are currently seeking a Manufacturing Engineer (mechatronics) to join our clients busy team of 7 multidiscipline engineers, providing the manufacturing support to the line, and deliver NPI in line with the projected growth of the site. You will be assigned a primary instrument or group of products and be responsible to understand the products, build and...

  • Manufacturing Engineer Mechatronics

    3 weeks ago

    Aberdare, United Kingdom Synergie Full time

    We are currently seeking a Manufacturing Engineer (mechatronics) to join our clients busy team of 7 multidiscipline engineers, providing the manufacturing support to the line, and deliver NPI in line with the projected growth of the site. You will be assigned a primary instrument or group of products and be responsible to understand the products, build and...

  • Strategic Buyer

    1 week ago

    Aberdare, United Kingdom WB Employment Ltd Full time

    **Strategic Buyer** **Aberdare** **Permanent 39 hours** **£55k+ negotiable depending on experience** Reporting to the Head of Supply Chain & Chief Operating Officer, the Strategic Buyer will be responsible for managing the sourcing and purchasing of direct and indirect material, determining quantity and timing of deliveries to meet production...

  • Facilities Manager

    4 weeks ago

    Aberdare, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day. Facilites Manager Aberdare - Full Time In your new job as a Facilities Manager, you will manage hard & soft services scope (technical, cleaning, archiving, pest, catering & estates). The role holder will manage a team of approx. 30 people plus sub-contractors, ensuring that an effective and...