Current jobs related to Cloud Communication Service Specialist - Aberdare - BT

  • Cloud Applications Specialist Network Designer

    2 weeks ago

    Aberdare, Rhondda Cynon Taf, United Kingdom BT Group Full time

    About the RoleWe are seeking a highly skilled Cloud Applications Specialist Network Designer to join our team at BT Group.Key ResponsibilitiesCapture and translate customer technical requirements into detailed solution designs, ensuring alignment with design methodologies.Execute technical direction and deliver optimized solution designs for customers,...

  • Cloud Applications Specialist Network Designer

    2 weeks ago

    Aberdare, Rhondda Cynon Taf, United Kingdom BT Group Full time

    About the RoleWe are seeking a highly skilled Cloud Applications Specialist Network Designer to join our team at BT Group.Key ResponsibilitiesCapture and translate customer technical requirements into detailed solution designs, ensuring alignment with design methodologies.Execute technical direction and deliver optimized solution designs for customers,...

  • Cloud Solutions Architect

    3 days ago

    Aberdare, Rhondda Cynon Taf, United Kingdom BT Group Full time

    {"h3": "Specialist Network Designer, Cloud Applications", "p": ["The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successfully translated into deliverable solutions that meet customer needs while considering the impact of those solutions on all technical and business areas.", "1....

  • Cloud Solutions Architect

    3 days ago

    Aberdare, Rhondda Cynon Taf, United Kingdom BT Group Full time

    {"h3": "Specialist Network Designer, Cloud Applications", "p": ["The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successfully translated into deliverable solutions that meet customer needs while considering the impact of those solutions on all technical and business areas.", "1....

  • Cloud Solutions Architect

    3 weeks ago

    Aberdare, Rhondda Cynon Taf, United Kingdom BT Group Full time

    About the RoleWe are seeking a highly skilled Cloud Solutions Architect to join our team at BT Group. As a key member of our team, you will be responsible for designing and delivering cloud-based solutions that meet the needs of our customers.Key ResponsibilitiesCapture and translate customer technical requirements into detailed solution designs in...

  • Cloud Solutions Architect

    1 week ago

    Aberdare, Rhondda Cynon Taf, United Kingdom BT Group Full time

    About the RoleWe are seeking a highly skilled Cloud Solutions Architect to join our team at BT Group. As a key member of our team, you will be responsible for designing and delivering cloud-based solutions that meet the needs of our customers.Key ResponsibilitiesCapture and translate customer technical requirements into detailed solution designs in...

  • Cloud Solutions Architect

    1 week ago

    Aberdare, Rhondda Cynon Taf, United Kingdom BT Group Full time

    About the RoleWe are seeking a highly skilled Cloud Solutions Architect to join our team at BT Group. As a key member of our team, you will be responsible for designing and delivering cloud-based solutions that meet the needs of our customers.Key ResponsibilitiesCapture and translate customer technical requirements into detailed solution designs in...

  • Food Service Assistant

    3 days ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Wohn-Service-Team Full time

    About the Role:We are seeking a skilled and enthusiastic Food Service Assistant to join our team at Maesyffynnon Extra Care Scheme in Aberdare. As a key member of our kitchen team, you will be responsible for preparing and serving food to our tenants and their visitors.Key Responsibilities:Prepare and cook a variety of meals for our tenants and...

  • Food Service Assistant

    3 days ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Wohn-Service-Team Full time

    About the Role:We are seeking a skilled and enthusiastic Food Service Assistant to join our team at Maesyffynnon Extra Care Scheme in Aberdare. As a key member of our kitchen team, you will be responsible for preparing and serving food to our tenants and their visitors.Key Responsibilities:Prepare and cook a variety of meals for our tenants and...

  • Marketing Communications Specialist

    20 hours ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Yolk Recruitment Ltd Full time

    Marketing Officer - Feasibility ProjectYolk Recruitment Public Sector & Not-for-Profit team has partnered with a large health authority to recruit a Marketing Officer to oversee a feasibility project. This is an exciting opportunity to join a diverse workforce and inclusive culture, where passionate individuals take pride in their work and the business.Key...

  • Marketing Communications Specialist

    18 hours ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Yolk Recruitment Ltd Full time

    Marketing Officer - Feasibility ProjectYolk Recruitment Public Sector & Not-for-Profit team has partnered with a large health authority to recruit a Marketing Officer to oversee a feasibility project. This is an exciting opportunity to join a diverse workforce and inclusive culture, where passionate individuals take pride in their work and the business.Key...

  • Dental Specialist

    3 minutes ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Rodericks Dental Full time

    Role OverviewRodericks Dental Partners is seeking a dynamic and talented International Dentist to join our team at Whitcombe Dental Centre in Aberdare. As a leading dental practice, we offer a supportive environment for newly graduated dentists to grow and develop their skills.What We OfferExcellent discounted lab work through our UK-based, DAMAS registered...

  • Specialist Network Designer, Cloud Applications

    1 month ago

    Aberdare, United Kingdom BT Group Full time

    What you’ll be doing 1.Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. 2.Executes the technical direction and delivers optimum solution design for customers. 3.Reviews and validates both new developments and in-life products and services, ensuring full integration...

  • Behaviour Specialist Teaching Assistant

    2 weeks ago

    Aberdare, United Kingdom Vetro Recruitment Full time

    Vetro Education is seeking to recruit experienced and dedicated Behaviour Specialist Teaching Assistants to work in a Pupil Referral Service in Aberdare, RCT. The school supports learners with SEMH, SEBD, EBD and challenging behaviour and Vetro Education is looking for Behaviour Specialist Teaching Assistants in or around the Aberdare area who are...

  • Behaviour Specialist Teaching Assistant

    2 months ago

    Aberdare, United Kingdom Vetro Recruitment Full time

    Vetro Education is seeking to recruit experienced and dedicated Behaviour Specialist Teaching Assistants to work in a Pupil Referral Service in Aberdare, RCT. The school supports learners with SEMH, SEBD, EBD and challenging behaviour and Vetro Education is looking for Behaviour Specialist Teaching Assistants in or around the Aberdare area who are...

  • Dental Specialist

    2 weeks ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Rodericks Dental Partners Full time

    About Rodericks Dental PartnersWe are a leading dental practice committed to delivering exceptional patient care and providing a supportive environment for our team members to grow and develop their careers.Job SummaryWe are seeking a highly skilled and motivated Dental Specialist to join our team at Rodericks Dental Partners. As a key member of our team,...

  • Dental Specialist

    2 weeks ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Rodericks Dental Partners Full time

    About Rodericks Dental PartnersWe are a leading dental practice committed to delivering exceptional patient care and providing a supportive environment for our team members to grow and develop their careers.Job SummaryWe are seeking a highly skilled and motivated Dental Specialist to join our team at Rodericks Dental Partners. As a key member of our team,...

  • Behaviour Specialist Teaching Assistant

    13 hours ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Vetro Recruitment Full time

    Job Title: Behaviour Specialist Teaching AssistantVetro Recruitment is seeking a dedicated Behaviour Specialist Teaching Assistant to join our team in Aberdare, RCT. As a Behaviour Specialist Teaching Assistant, you will work in a Pupil Referral Service supporting learners with SEMH, SEBD, EBD, and challenging behaviour.About the Role:Support and supervise...

  • Behaviour Specialist Teaching Assistant

    16 hours ago

    Aberdare, Rhondda Cynon Taf, United Kingdom Vetro Recruitment Full time

    Job Title: Behaviour Specialist Teaching AssistantVetro Recruitment is seeking a dedicated Behaviour Specialist Teaching Assistant to join our team in Aberdare, RCT. As a Behaviour Specialist Teaching Assistant, you will work in a Pupil Referral Service supporting learners with SEMH, SEBD, EBD, and challenging behaviour.About the Role:Support and supervise...

  • Field Service Engineer

    2 months ago

    Aberdare, United Kingdom Client Full time

    Field Service TechnicianCommutable From Bridgend Or Surrounding Areas This is an excellent opportunity for a candidate coming from a mechanical engineering background who is now looking to advance their specialist skills by joining a company where they can benefit from full autonomy within their work whilst also receiving further development opportunities on...

Cloud Communication Service Specialist

4 months ago

Aberdare, United Kingdom BT Full time

Cloud Communication Service Specialist - Contact Centre Solutions

**Job Req ID**:14101**Posting Date**:12-May-2023**Function**:Cloud**Location**:Aberdare, United Kingdom**Salary**:Competitive and great benefits**Why this role matters**
The purpose of this role is to support operational teams by being responsible for service analysis to identify opportunities to improve customer servie The role holder will focus on individual customers requirements while delivering technical soutions to complex customer raised incidents. By using their expert knowledge of both service and platform the role holder will implement and work to improve proactive monitoring capabilities to enhance the customers contact centre environment. This role will drive improvements by implementing ITIL processes and procedures for the operational functions that underpin the BT’s ability to trade and deliver services to its customers. In doing so, BT also demonstrates compliance with quality standards and industry best practice.

**What you’ll be doing**
- Provides technical expertise to support service operations and/or the customer directly by leveraging external and internal relationships, effectively identifying service requirements, designing a service model and communicating and managing customer expectations as required.
- Develops effective working relationships with customers in the development of their service requirements, supporting both due diligence and contract negotiations.
- Owns and delivers the service model and design, demonstrating that it meets customer requirements and is high quality, reliable and flexible.
- Inputs to and supports the implementation of service improvement processes and solutions within their specific function or discipline.
- Identifies and recommends resolutions to issues to minimise service impact and mitigate contractual penalties.
You'll have the following skills and experience

**Skills**
- Enhanced Cisco Skills CCNA/CCNP or CCVP certification and experience working on Cisco contact centre infrastructure
- Issue management You conduct a deep review of data and issues to quickly reveal the root cause. You recommend short and long-term solutions to complex problems and follow through to make sure we solve them.
- Improvement focus You coach and empower teams to anticipate and analyse obstacles in work processes. You support them to develop solutions and implement ways to improve processes and make things more efficient.
- Customer excellence You empower your team to own service outcomes, removing complexity and resolving service issues. You drive best practice, shared learning and continuous improvement to deliver exceptional end-to-end service.

**Experience**
- CCNA/CCNP or CCVP Certifcate - Mandatory
- Experience in working with Traditional Cisco Router/Switch including BGP, QoS, OSPF, HSRP/VRRP - Mandatory
- Experience in working Cisco CUBE-SP/CUBE-E

Technical understanding of Cisco Contact Center and Cisco Hosted Collaboration for example
NAM/ICM/CVP/CUCM/CTI/VVB/CUIC/CCMP/Finesse platform - Mandatory
Ability assimilate technical information very quickly and provide rapid resolution steps - Mandatory
Benefits
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans

**Our leadership standards**

**Looking in**:
**Leading inclusively**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our pur