IT Support Technician
4 weeks ago
Job summary
To assist in the development, maintenance and support the relevant systems for which the applicable Locality Team is responsible in accordance with specifications / operational requirements of NHS Wales.
This post is fixed term/secondment for 9 months to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder will be able to:
Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager.
Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):
Microsoft Windows 11 & 10 (Operating System) Microsoft 365 (Click To Run, Office, Vision, Project) GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne) GP Managed Print Service (Hewlett Packard) Authentication Services (Active Directory, Azure) Deployment Services (SCCM, InTune, WSUS)Provide analysis and advice on the interpretation of data produced by those systems and products.
Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include:
Cegedim Community Health Councils (CHCs) Dell UK EMIS GP Practices Heath Education and Improvement Wales (HEIW) Hewlett Packard Hospices National Imaging Academy Wales NHS Wales Health Collaborative NHS Wales Shared Services Partnership (NWSSP) Prisons Public Health Wales (PHW)
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
Achieved (or working towards) degree level or equivalent qualification in IT or able to demonstrate equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good general knowledge of common hardware and software applications Knowledge of: o MS Active Directory o MS Windows Server o O365
Desirable
Registered with a relevant informatics professional body PRINCE2 foundation or demonstrable equivalent experience Knowledge of NHS Wales organisations & ITIL strategy Knowledge and understanding of the role of DHCW Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security
Experience
Essential
Experience in providing relevant technical support at the appropriate level
Skills and Attributes
Essential
Good communication and problem solving skills Ability to learn new technologies with minimum supervision Ability to analyse and resolve IT issues Ability to establish good working relationships with people at all levels Ability to work on own initiative whilst being an effective member of a multi-disciplinary team Proactive & flexible approach to working
Desirable
Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh-
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