Dispatch Supervisor

4 weeks ago

Gloucester, United Kingdom FirstGroup Full time

Salary: £28,522

Join Our Team and Make a Difference

Are you passionate about customer service, teamwork, and safety? Do you thrive in a fast-paced environment where every day is different? We are looking for a dynamic and motivated Station Supervisor to lead our team in delivering a world-class experience for our customers at Gloucester Station.

Who are we?

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations. 

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.

What You'll Do?

As a Station Supervisor, you'll be at the heart of our station operations. Your key responsibilities will include:

Leading and inspiring your team to deliver outstanding customer service and ensuring the safety of all passengers and staff. Proactively assisting customers, providing real-time information, and ensuring their journey is smooth and enjoyable. Overseeing the safe and on-time departure of trains, ensuring all dispatch procedures are followed precisely. Maintaining a clean, safe, and welcoming environment throughout the station. Providing strong visibility and support, ensuring customer security and resolving any issues swiftly.

What We're Looking For?

We're seeking individuals who are:

Passionate about customer service and ready to go above and beyond. Confident leaders with the ability to motivate a team to perform at their best. Quick decision-makers who stay calm under pressure, especially in challenging situations. Proactive and solutions-focused, always ready to take initiative and adapt to changing circumstances. Detail-oriented, following strict safety and operational procedures.

Skills & Experience Required?

Strong communication skills – both verbal and written. Experience working as part of a high-performing team. Basic computer literacy to manage station operations and customer information. A solid understanding of numerical tasks to support station administration.

About the location?

Gloucester Station is a busy, vibrant hub connecting passengers to Swindon, London, Bristol, Cardiff, and beyond. Located just a short walk from the city centre, Kingsholm Rugby Stadium, Gloucester Royal Hospital, and the picturesque Gloucester Quays, our station offers a unique working environment where you can be part of a diverse and energetic community.

Additional Information?

This role involves shift work, including weekends and bank holidays, with shifts ranging between 06:15hrs to 23:30hrs, with expectation to support the wider team outside of those hours on an ad-hoc basis. You would be part of a team of three Supervisors, working 1 in 3 Sundays and a fixed 4 day working pattern, therefore annual leave is calculated pro-rata.

You must be able to travel to and from the station outside of public transport hours.

Interviews for shortlisted candidates are tentatively scheduled for the week commencing 18th November.

What to Expect?

After submitting your application, you'll complete an online assessment (recommended on a laptop/computer). Shortlisted candidates will be invited for a competency-based interview.  Successful applicants will need to pass a medical assessment, including a colour vision test and drug and alcohol screening, as well as a Basic DBS check. Full training will be provided, including a 3-week training programme in Swindon.

Perks & Benefits?

Health & Wellbeing : Health Cash Plan, health screenings, EAP, gym discounts. Lifestyle : Costco membership, bike scheme, retail discounts. Financial : Pension, share-saving schemes, payroll giving. Travel : Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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