Brabazon Bar Team Leader

2 weeks ago

Sutton Coldfield, United Kingdom The Belfry Hotel & Resort Full time

We
have a fantastic opportunity for a Team Leader to work
in our dynamic team at The
Belfry, England’s leading Hotel and Resort. We have 320 bedrooms, 2 rosette
standard dining, five food and beverage outlets, fantastic leisure facilities
including our 20 treatment rooms & pool and of course, what we are famous
for…golf. We have a really exciting year ahead at The
Belfry, with hosting The British Masters in August 2024, and continuing with
the launch of new training and development opportunities and incentives.



 



The Brabazon Bar



 



 



The Brabazon Bar is the heart of our resort, and the ideal meeting
place. The bar is a versatile space, serving light dishes and coffees during
the morning, afternoon tea, and hand-crafted cocktails in the evening. The bar
is home to live music during the weekend.



 



Salary 



The on target earning potential for this role is £25980 annual salary,
compromising of a base salary of £24815 plus a qualified estimate of £1165
gratuities per annum



 



About the role



As a Team Leader it will be your responsibility
to ensure that standards of performance are maintained and the team are
delivering excellent service to the guest in accordance with the Hotel’s standards of
food and beverage quality, presentation and hygiene. You will be able to display
excellent hospitality through positive personality with both guest and
co-workers. Ensure that all opportunities are maximised; and that customers are
offered highest quality standards and value for money.



You will also be required to -



 




  2. Ensure
    all services offered are of the highest standard.
  3. To
    ensure that all staff are always following the service procedures as set
    out in the Bar/Restaurant SOP.
  4. To
    ensure that all new staff are fully briefed and trained before commencing
    their first shift.
  5. To
    ensure that all food & beverage items are charged as appropriate.
  6. Ensure
    that a thorough briefing / handover is completed before the start of the
    next shift.
  7. Carry
    out stock takes as required.
  8. Ensure
    alongside the Food & Beverage Manager and Head Chef that all
    stock/menu items are available at all times.
  9. Working
    closely with the Food & Beverage Manager ensuring that costs and
    expenditure are controlled at all levels.
  10. To
    attend Hotel Meetings as required, ensuring effective communication at all
    levels especially between fellow staff members.
  11. To
    create an environment that promotes employee morale and encourages the
    team to have pride and commitment in their area of work.
  12. To
    ensure that you and the F&B staff have an in-depth product knowledge
    within food and beverage and other areas of the hotel.
  13. Liaise
    closely with the Food & Beverage Manager to ensure that the correct
    staffing levels are maintained at all times and are in line with labour
    budget. Making savings at any opportunity possible.
  14. Ensure
    that both the front and back of house areas are kept to the highest
    standard at all times through allocation of duties to the appropriate
    staff.
  15. To
    communicate with the Food & Beverage Manager on a weekly basis to
    discuss Restaurant/Bar service and standards, staff development, identify
    training needs, forward bookings etc.


 



 



 





About you



Our ideal candidate will be passionate
about delivering a fantastic service to our guests.  Previous experience in a busy bar or
restaurant within a Hotel environment would be preferred.



You will also be –



The ideal candidate with be
passionate about the delivery of exceptional customer service in a stunning
environment you will also be:




  • An experienced team leader
    who has led teams in busy, service-led restaurants or bar
  • Passionate about quality
    food, wine and beverages and the use of seasonal produce
  • An inspirational leader who
    develops your team and fosters excitement for our food and drinks offering
  • Fantastic eye for detail
  • Experienced in taking
    ownership over your department and achieving financial and guest targets
  • Able to develop strong
    relationships with your guests, team, and colleagues
  • You enjoy engaging in conversation, talking
    about our products and the resort
  • You are a natural when it comes to selling
  • You are outgoing and enthusiastic
  • You have a can-do attitude and are proactive


 



Belfry Benefits



 



Wellness



 



·               
Discounted gym membership and access to team-led fitness sessions, such
as our Belfry running club



·               
Team social events throughout the year



·               
Belfry-wide wellness programme with external speakers, focusing on
‘mind, body & soul’



·               
The Burnt Chef Project partnership, offering unlimited, fully-funded
counselling and mental health support



·               
Wagestream access to all employees – track earnings, saving accounts,
and access to wages when you want



·               
Healthcare schemes: life assurance, 24-hour GP, health cash-plans



·               
Employee Assistance Programme



·               
The Belfry is committed to the Hotelier’s Charter, demonstrating our
commitment to our people



 



 



Showing some appreciation



 



·      
Long service awards



·      
Additional paid holiday for long service



·      
Reward Vouchers



·      
Free meals on shift in our canteen



·      
Annual Belfry awards



·      
Team appreciation events



·      
Fantastic resort discounts across restaurants, bars, retail, and golf



·      
Bed & Breakfast from £35 per room



·      
Free staff parking



·      
Subsidised taxi service for those who don’t drive



·       Relocation bonuses



 



 



 



Learning & Development



 



·      
Excellent training and career opportunities



·      
Internal career pathways programmes



·      
Access to The Belfry Campus Learning



·       Commitment to
developing our team through apprenticeship programmes



 



Making a difference



 



§  Belfry ESG
committee, dedicated to delivering an environmentally sustainable business



§  Supporting
industry, local and national charities



§  Pledges made on
‘Make Good Grow’, offering our team’s expertise and support to good causes



 



 





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