Receptionist / Typist

Job summary

Medicine for the Elderly department have an exciting opportunity for a Receptionist / Typist. The Department forms part of Local Services at Southend Hospital NHS Trust providing an Outpatient Service and Ward Based Care.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

You will provide an efficient and effective administrative service and will be required to work as part of a team, have a flexible and professional attitude to work and provide cross cover during periods of absence.

You will work closely with the department's secretaries, reception, and clerical staff to provide a flexible and reliable administration service to the Medicine for the Elderly and Stroke teams.

Main duties of the job

Support the Medical Specialties Admin Team to set up, review and adjust clinics in liaison with appropriate clinicians to ensure they meet the demands and expectations of patients and other stakeholders.

Support the Medical Specialties Admin Team, Divisional Managers and Clinicians in coordinating clinic capacity including liaising with patients etc. in relation to clinic cancellations and re-bookings.

Receive and respond or escalate telephone enquiries from patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries as appropriate.

Receive and process incoming correspondence, paper and electronic, ensuring it reaches the appropriate place within the required deadlines.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of million work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job description

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Person Specification

Qualifications

Essential

Competent in Microsoft Word Audio typing skills Minimum of 50 wpm typing speed GCSE or equivalent in English and Maths

Desirable

ECDL, Outlook, MS Excel, PowerPoint, Access Medical Terminology

Previous Experience

Essential

General knowledge of office duties.

Desirable

Office environment experience Medway / ERS experience

Skills and Knowledge

Essential

Good Communication Skills written

Desirable

Digital dictation and/or voice recognition

---