Account Manager

4 weeks ago

Callow Hill, United Kingdom World Fuel Services Full time

Responsibilities

Responsible for improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with guidance from Management.Provide timely designated reports and information as required by larger customers.Carrying out regular customer surveys regarding department performance and account managementPoint of contact for customer complaints.Ensure KPI’s are achievedWork collaboratively with colleagues throughout the WFL UK Ltd business.Deal with queries, and exhibit the highest standards of customer service at all times.Ensure KPI’s are achieved (calls, litres, duration.)Maintain appropriate level of product and system expertise, including knowledge of products, procedures, service and systems.Embrace a health and safety focused culture..

PERSON SPECIFICATION (BACKGROUND AND SKILLS):

Essential Skills

Account Management experienceFull UK driving licenseStrong computer skills (Word, Excel, Outlook)Strong interpersonal and communication skillsAbility to work effectively within a team and independentlyBe experienced in building relationships to secure repeat business Have the ability to work using your own initiativeHave the ability to build professional relationships with a wide range of customers.An ability to drive business forward.

Desired Skills

Background in account management

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