Customer Advisor

3 months ago

Frodsham, United Kingdom McCarthy Recruitment Full time
Job Title: Customer Advisor
Salary: £24,000 per annum plus BONUS (OTE £30,000)
Location: Frodsham, Cheshire
Role: Permanent
 
Are you passionate about excellent customer experience? Do you thrive in a role where you can deliver an excellent end to end customer journey?
 
We’re looking for an exceptional relationship builder with experience of identifying, investigating and resolving customer service and service delivery issues. You will ensure customers’ needs are always met and go the extra mile to live up to the brand culture and values.
 
CUSTOMER ADVISOR KEY RESPONSIBILITIES:
  • Contributing to and driving sales through excellent service and developing relationships
  • Achieving sales targets and converting inbound leads
  • Ensuring your product knowledge is passed on to customers to help advise on the best product for them to purchase
  • Responsible for the customer journey, from processing all correct information onto final order
  • Producing detailed and accurate quotations for customers, including finance agreements
  • Managing own quotations lists
  • Adhering to sales team standards checklist
ABOUT YOU:
  • Experienced Customer Advisor who possesses exemplary customer service skills
  • Excellent written and verbal communication skills
  • IT literate and confident in the use of the full MS Office suite
  • Provides exceptional customer care and understands the power of providing excellent customer experience
  • Experience of a range of offline and online sales methods including face to face selling, selling over the phone and via live chats
  • Detail orientated, likes to be a product expert, understands that knowledge is power when advising customers.  
  • Is able to understand subliminal selling and upselling
  • A conscientious and collaborative team player
  • Strong track record in achieving sales targets and driving profitability
  • Team player who enjoys working as part of a collaborative, close knit team
  • Motivated and confident with the ability to drive your own development
  • Able to build a rapport communicate with a wide range of customers
  • Resilient, focused and enjoys achieving and exceeding targets
  • Highly organised with excellent attention to detail
  • Must have a driving licence 
ABOUT OUR CLIENT:

Our client is an award-winning business who pride themselves in delivering world class service to their clients. They are growing rapidly and can give you personal development and great earning opportunities. If you are passionate about sales & service, friendly and full of drive you’ll fit right in.
 
REASONS TO JOIN:
  • Generous discounts
  • Pension scheme
  • Discounted gym membership
  • On-the-job training and development
  • Free snacks and drinks
  • Staff recognition awards
  • Eye care voucher
  • Free parking
  • Healthcare plan
  • Company bonus scheme
  • Career progression
  • Holiday loyalty scheme
  • Team building experiences
COMMUTABLE LOCATIONS: Helsby, Warrington, Widnes, Wigan, St Helens, Ormskirk, Skelmersdale, Runcorn, Ellesmere Port

If you are seeking a  role with lots of opportunity for growth and progression, APPLY NOW for immediate consideration.

ABOUT US: This role is being handled by McCarthy Recruitment. We are an award-winning talent consultancy, committed to providing a professional and personalised recruitment service. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We are growing our team at our Northwest Head office and we are always eager to speak to curious, determined and driven individuals about a career in recruitment.
 
LET’S GET SOCIAL FOLLOW US/APPLY
  • Facebook: McCarthyRecruitment
  • Linked-In: company/mccarthy-recruitment
  • Instagram: mccarthyrecruitment 
By applying for this role, you are explicitly consenting to McCarthy Recruitment to retaining and processing your data in compliance with GDPR.  Your details will be added to our holding database.  We process certain personal information for legitimate business interests to identify/contact suitable candidates about positions that may be of interest. Details are set out in our privacy policy at on our website. To exercise your right to access, erase or restrict processing of your data, contact us.

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