Current jobs related to Welcome Manager - BerwickuponTweed - National Trust

  • Museum Guide

    5 months ago

    Berwick-Upon-Tweed, United Kingdom Lady Waterford Hall Full time

    Welcoming over 10,000 visitors a year, Lady Waterford Hall is a small museum located in Ford village and is part of a wider tourist attraction on Ford & Etal Estates. The Hall tells the story of Louisa, Lady Waterford, a 19th-century Pre-Raphaelite artist and philanthropist, who created the model village of Ford for her tenants and workers whilst living at...

  • Front of House Team Leader

    5 months ago

    Berwick-Upon-Tweed, United Kingdom Leaping Salmon Full time

    **Location - Leaping Salmon** We are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience. **Can you** - _Support, coach and mentor your team_ - _Support the management team and work together to create and deliver your vision_ - _Ensure standards and compliance are...

  • Housekeeping Supervisor

    4 months ago

    Berwick-Upon-Tweed, United Kingdom The Lindisfarne Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The nearest mainland pub to Holy Island, the award-winning Lindisfarne Inn is perfect for visiting Northumberland and for forays into Scotland. With great facilities for walkers and cyclists, enjoy a warm welcome and superb home-cooked meals at The...

  • Bar Supervisor

    5 months ago

    Berwick-Upon-Tweed, United Kingdom The Lindisfarne Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The nearest mainland pub to Holy Island, the award-winning Lindisfarne Inn is perfect for visiting Northumberland and for forays into Scotland. With great facilities for walkers and cyclists, enjoy a warm welcome and superb home-cooked meals at The...

  • Front of House Team Leader

    5 months ago

    Berwick-upon-Tweed, United Kingdom Stonegate Group Full time

    Location- Leaping Salmon We are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience. Can you… Support, coach and mentor your team Support the management team and work together to create and deliver your vision Ensure standards and compliance are continuous...

  • Construction Worker

    1 month ago

    Berwick-upon-Tweed, United Kingdom Search Full time

    Job Title: LabourerJob Type: Temporary ContractJob Description:Search is working in partnership with a contractor in the North East to find a reliable Labourer to work on site. As a Labourer, you will be responsible for completing general cleaning and working under site management instruction.Key Responsibilities:• General site labouring duties as...

  • Construction Worker

    1 month ago

    Berwick-upon-Tweed, United Kingdom Search Full time

    Job Title: LabourerJob Type: Temporary ContractJob Description:Search is working in partnership with a contractor in the North East to find a reliable Labourer to work on site. As a Labourer, you will be responsible for completing general cleaning and working under site management instruction.Key Responsibilities:• General site labouring duties as...

  • Housekeeper

    5 months ago

    Berwick-Upon-Tweed, United Kingdom The Lindisfarne Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The nearest mainland pub to Holy Island, the award-winning Lindisfarne Inn is perfect for visiting Northumberland and for forays into Scotland. With great facilities for walkers and cyclists, enjoy a warm welcome and superb home-cooked meals at The...

  • Housekeeper

    5 months ago

    Berwick-Upon-Tweed, United Kingdom The Lindisfarne Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The nearest mainland pub to Holy Island, the award-winning Lindisfarne Inn is perfect for visiting Northumberland and for forays into Scotland. With great facilities for walkers and cyclists, enjoy a warm welcome and superb home-cooked meals at The...

  • Housekeeper

    5 months ago

    Berwick-Upon-Tweed, United Kingdom The Lindisfarne Inn Full time

    What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes. The nearest mainland pub to Holy Island, the award-winning Lindisfarne Inn is perfect for visiting Northumberland and for forays into Scotland. With great facilities for walkers and cyclists, enjoy a warm welcome and superb home-cooked meals at The...

  • Labourer

    1 month ago

    Berwick-Upon-Tweed, United Kingdom CV-Library Full time

    Labourer Berwick Monday to Friday Temporary Contract Search are working in partnership with a contractor in the North East who are looking for on site labourer. In this role you will be completing general cleaning and working under site management instruction. You will be responsible for; (the job duties) - General site labouring duties as instructed by...

  • Trading Support Manager

    1 month ago

    Berwick-upon-Tweed, United Kingdom Argos Limited Full time

    Job DescriptionYou're always in the right place at the right time. From supporting customer operations to store processes, or leading your colleagues, you know how to deliver great standards. And when you're part of one of our store leadership teams, you'll do that every day.What you'll doFrom new joiners onwards, you'll spot the best times and ways to help...

  • Team Leader

    5 months ago

    Berwick-Upon-Tweed, United Kingdom Leaping Salmon Full time

    **Location - Leaping Salmon** We are looking for experienced Team Leaders who know how to be great team players and have a real passion to create an amazing guest experience. **Can you** - _Support, coach and mentor your team_ - _Support the management team and work together to create and deliver your vision_ - _Ensure standards and compliance are...

  • Welcome Ambassador

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Portico Full time

    About PorticoWe're a company that values hard work, dedication, and a passion for delivering exceptional customer service. Our unique culture empowers individuals to grow and develop in their careers, making us a true family of talented professionals.Role OverviewWe're seeking an outgoing and enthusiastic Welcome Host to join our team in the Newcastle...

  • Welcome Ambassador

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Portico Full time

    About PorticoWe're a company that values hard work, dedication, and a passion for delivering exceptional customer service. Our unique culture empowers individuals to grow and develop in their careers, making us a true family of talented professionals.Role OverviewWe're seeking an outgoing and enthusiastic Welcome Host to join our team in the Newcastle...

  • Customer Delivery Driver

    4 months ago

    Berwick-Upon-Tweed, United Kingdom Tesco Stores Limited Full time

    Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) - 10% Discount Card increasing to 15% after every pay for a 4 day period - Life assurance - Retirement saving plan - Great colleague deals and discounts, saving you money on everyday purchases - Uniform provided - Click here to read more about the benefits...

  • Payroll Administrator

    5 months ago

    Berwick-Upon-Tweed, United Kingdom Puro Accountancy Full time

    **Payroll Administrator** **Berwick upon Tweed** **Up to £26,000 (DOE)** **Benefits**: - 32 days annual leave - Wellbeing support. - Private Healthcare Insurance. - Social Events Our client, a reputable accountancy practice, partnered with Puro Accountancy, is seeking a Payroll Administrator to join their team in Berwick upon Tweed. With a commitment...

  • Visitor Assistant

    4 months ago

    Berwick-Upon-Tweed, United Kingdom English Heritage Full time

    Would you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a Visitor Assistant to join us at Lindisfarne Priory working approx.16hrs per week. No history background? No problem. What is important to us is a passion for people and excellent customer...

  • Welcome Ambassador

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Portico Full time

    About PorticoWe're a company that values hard work, dedication, and a passion for delivering exceptional customer service. Our unique culture empowers individuals to grow and develop in their careers, making us a true family of talented professionals.Role OverviewWe're seeking an outgoing and enthusiastic individual to join our team as a Welcome Host. As a...

  • Welcome Ambassador

    4 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Portico Full time

    About PorticoWe're a company that values hard work, dedication, and a passion for delivering exceptional customer service. Our unique culture empowers individuals to grow and develop in their careers, making us a true family of talented professionals.Role OverviewWe're seeking an outgoing and enthusiastic individual to join our team as a Welcome Host. As a...

Welcome Manager

2 months ago

BerwickuponTweed, United Kingdom National Trust Full time

Summary

We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As a Grade 9 Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy their visit. As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leading on risk management.

Hours: 30 hours per week 

Salary: £26868

Contract: Permanent 

Interviews: w/c 23rd September

What it's like to work here

The Farne Islands, already one of Europe’s most important nature reserves, attracts a significant number of visitors and extensive media coverage every year. Like Lindisfarne Castle, the islands can act as a portal for a significant number of people, introducing them to the wider coast, the outdoors, and the organisation as a whole. The whole of the Northumberland Coast, renowned for the quality of its beaches and dramatic stretches of unspoilt coastline, offers a sense of freedom and discovery.

What you'll be doing

You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Grade 8 Welcome Manager to develop the site offer.

You will have responsibility for the day to day operation of the welcome area and ensure the delivery of the highest standards of service and visitor experience, using sound judgement and decision making, in line with National Trust guidelines and policies. You’ll be using your creativity and communication skills both to inspire and motivate your staff and volunteers, and to help provide the friendly face of the National Trust to thousands of visitors. You will be applying your high level of competence to deal with service recovery without senior support being on site. You will engage with all our visitors to inspire support through membership, and help visitors to enjoy their stay.

Who we're looking for

Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service Excellent organisational skills Confident leader, adaptable and responsive under pressure Ability to initiate service recovery without senior support Good IT skills (all MS Office)

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places