Service Manager

3 weeks ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Job summary

We are looking for a confident and enthusiastic Operational Manager to work within our Anaesthetic Service; the post will be cross site, requiring you to work flexibly.

You will be an experienced and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care within ITAPS (Intensive Care, Theatres, Anaesthetic, Pain & Sleep) CMG

The Anaesthetic Service Manager is integral to ensuring the seamless operation of medical recruitment, High Risk Assessment service and cross site Anaesthetic medical staffing provisions within theatres and Intensive care

The post will provide you with an opportunity to work closely with colleagues across ITAPS, stake holder CMG's, Medical workforce and People Partners.

This role would be ideal for driven individuals who need a challenge and are looking for management experience within an varied service area.

Main duties of the job

This role within ITAPS will be part of a cross site team ensuring the seamless operation of medical recruitment, High Risk Assessment service and cross site Anaesthetic medical staffing provisions within theatres and Intensive care.

Responsible for the operational delivery of services and supporting efficiency and productivity initiatives across all of ITAPS. The role will include supporting the clinical teams on site to deliver activity across both Intensive care and theatres , working with all Specialty groups and supporting Operational and clinical management teams . Working closely with Heads of Service, General Managers and Medical Workforce on business planning, Medical staffing recruitment and development and continuous improvement of patient care processes.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: Job description

Job responsibilities

Leadership:

To support the General Manager and deputise for them in their

To support a culture of strong visible leadership within the CMG, and an environment in which staff are valued and respected .

To assist the General Manager in the production of business plans, and service development for the service, where appropriate leading on specific service

Under the direction of the General Manager, to bring forward to the CMG Management Team budget proposals to enable the delivery of service plans and which reflect appropriate value for

To ensure that staff reporting to this post are valued, supported and clear what is expected of

To encourage the development of any staff directly managed to their full potential through systematic individual performance development review andthe establishment of personal development plans, reflecting the needs of the organisation and the

To ensure that changes to workforce policies are implemented across the areaand that this is done

To support a culture in which individuals feel able to report incidents and that learning takes place from all incidents and complaints.

Service Delivery:

To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General

To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and

To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG, (and within and outside the Trust where )

To ensure effective systems of communication are in place and utilised.

Performance:

To be responsible for any specific budget areas delegated by the General Manager and to support the General Manager in coordinating budgets and financial plans for the services.

To work in collaboration with all staff in the service area/s to ensure that the business plans are fulfilled and that there is adherence to the

To lead on or support new regional or local initiatives.

To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards and

To monitor closely contracts and targets to enable proactive and timely actions, liaising with the General Manager as

To produce reports on recruitment, financial, contractual and performance as

To participate in benchmarking, policy setting and review to ensure standardsare maintained and

Where required, to manage relevant staff within the service areas, in such a way that contracts and targets are

To ensure that sickness absence for staff that report to this post is managed

appropriately and in line with the Trusts Sickness Absence Policy.

To participate as appropriate in the proper investigation of patient complaints or complaints from other users of the service, drafting of responses as necessaryand taking identified corrective actions.

To support the education of staff by encouraging learning from complaints toensure the highest quality of patient care is

To support the systems of incident reporting and education of staff following incidents and adverse

Please see job description/person specification for full details on the role

Person Specification

Formal Qualifications

Essential

Degree or work experience equivalent Knowledge of health service management, including change management and workforce redesign Detailed knowledge of the NHS in the acute sector with up-to- date knowledge of medical/surgical specialities.

Desirable

Knowledge of Medical recruitment

Experience

Essential

Experience within the Healthcare sector at junior management level Proven track record of monitoring healthcare targets / PTL management Experience of staff management

Desirable

Experience of reporting on complex performance management information Experience of delivering service change within an NHS setting Experience of managing performance issues

Communication

Essential

Excellent communications skills, both written and oral Able to influence, negotiate and build working relationships Ability to present complex data

Analytical and Judgement skills

Essential

Prioritisation skills with the ability to manage competing demands Ability to understand complex financial and clinical data

Organisational skills

Essential

Track record of identifying problems and proposing and implementing solutions Track record of delivering to deadlines

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