Medical Receptionist
4 weeks ago
Job summary
Lea Vale Medical Group are looking for a Medical Receptionistwith experience in customer service to join our Ampthill branch surgery. This is an exciting role as you'd be joining an establishednon-clinical team that serves 43,000 patients and is rated outstanding bythe CQC.
The role is part time 25 hours per week from either:
8am-1pm This is perfect if you like to keep your afternoons free or would prefer to avoid the evening traffic.
Or
1pm - 6pm Which is ideal if you prefer to start a little later and miss the morning rush hour.
As an employee of Lea Vale Medical Group, you willalso enjoy the following benefits:
Competitive Salary
NHS Pension
Support to guide your personal and professionaldevelopment
Excellent training opportunities
Main duties of the job
Our receptionists help patients to access theright services, assist with keeping health records accurate and up-to-date, andensure that appointment bookings are well-managed. We are looking for someonewho is confident and has an empathetic manner.
About us
We believe in delivering high quality patientcare through teamwork.
Our mission is: Working, learning, innovating and improving together to empower our patients to live the best lives they are able to.
Job description
Job responsibilities
Make appointments for patients to see GPs, nurses or others.
Communicate with patients, visitors and Practice staff to ensure surgeries run smoothly and on time.
Provide patients, visitors, etc. with basic information and act as a resource, where more help is required.
Operate clinical computer system and maintain high quality data entry.
Communicate with other agencies like transport, phlebotomy, hospital etc.
We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in all situations; Capable of remaining calm, with consistent accuracy and concentration under pressure; Strong IT and administration skills; Enthusiastic with energy and drive; Reliable and dependable;Previous medical or healthcare receptionist experience is desirable but not necessary as full training will be given
Please see attached Job Description and Person Specification for full information.
Person Specification
Qualifications
Essential
Good level of education to GCSE standard or equivalent
Experience
Essential
Experience of working in a customer services/other front line situation Computer literate with excellent keyboard skills Self-starter, able to work on own initiative, following set procedures and protocol
Desirable
Use of clinical system software eg. SystmOne Previous NHS experience, ideally within a GP setting
Skills and Abilities
Essential
Advanced working knowledge of Office 365 applications Can plan own work and multi-task
Desirable
An enquiring mind with a willingness to learn new skills and procedures-
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