Claims Adjuster

5 months ago

Chelmsford, United Kingdom AXA Group Full time

Claims Adjuster 

Chelmsford

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and dive for improvement.

As a Claims Adjuster, you will play a critical role in the Claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management. As a Claims Adjuster in our Angel offices you will be involved in a portfolio of Claims across the following Lines of Business:

nDirectors & Officers

nEmployers Liability

nProfessional Indemnity

nCyber

DISCOVERyour opportunity

What will your essential responsibilities include?

·Deal with First Notice of Loss ("FNOL") and open claim files.

·Consider facts, issues and next steps in FNOL and identify further issues requiring clarification/investigation.

·Consider coverage and policy response.

·Identify matters that require referral to external legal panel or other service providers.

·Oversee the appropriate direction of the claim and the overall strategy to ensure that the best possible resolution is achieved.

·Review and process claim payments within authority level

·Delivery a prompt claims service to brokers and clients.

·Assist underwriters with claims summaries for renewals.

·Ensure all communications are dealt with appropriately and in a timely fashion.

·Ensure that all reserves are set and monitored in line with the reserving philosophy.

·Ensure that all internal and external SLAs are met.

·Ensure that customers are treated fairly at all times.

·

You will report to Carl Pearse (Team Lead).

SHARE your talent

We’re looking for someone who has these abilities and skills:

·Works well within a team

·Good communication skills

·Interpersonal skills

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity

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