Claims Adjuster

1 month ago

Chelmsford, United Kingdom Direct Commercial Limited Full time

DO YOU HAVE COMMERCIAL MOTOR INSURANCE EXPERIENCE?



OR ARE YOU WORKING IN PRIVATE CAR CLAIMS AND LOOKING FOR A NEW CHALLENGE?



BACKGROUND/ ABOUT DCL


Direct Commercial are specialist commercial motor insurers with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster - Accidental Damage to join our team.


The successful candidate would be based at our brand-new specialist Claims Hub in Chelmsford where no two days are the same In the DCL Claims department, you will gain exposure to a variety of liability scenarios and, with the support of our team of 95, there is plenty of room for learning on the job. So, if you have private car claims experience or a background in commercial motor insurance and are looking for your next challenge, then this role is for you



KEY RESPONSIBILITIES

  • Confident dealing with all methods of written and verbal communication
  • Updating additional Information on existing claims
  • Ensuring the customer's requirements and expectations are properly understood
  • To continuously drive improvement in the service delivery to clients
  • Effectively manage our customers' claim journey and expectations whilst maximizing the use of our bespoke chain of suppliers.
  • Manage all aspects of damage sustained to the policyholders’ vehicle, where possible via the use of our dedicated network of vehicle repairers.
  • Manage claims involving theft damage, fire and be capable of negotiating total loss settlements.
  • To continually adhere to client and business specific protocols, SLA and best practice
  • Making payments where required / maintaining records
  • Responding to correspondence received from customers, third parties, Insurers and Brokers.



SKILLS & EXPERIENCE


SKILLS:

  • Must be confident in the use of the telephone and have solid call management skills
  • Be capable of following internal, guidelines to ensure records are well maintained.
  • Excellent organisational skills
  • Capable of producing accurate and high-quality documents and correspondence
  • Be capable of working as part of a team and an individual
  • Excellent Microsoft skills.



EXPERIENCE:


  • Minimum of 12 months claims experience.



NB: Employment with Direct Commercial Ltd will be subject to background screening checks prior to your start date

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