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Medical Receptionist

4 months ago

Liverpool, United Kingdom Sandringham Medical Centre Full time

Job summary

:

Thepurpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person, online or on thetelephone.

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Undertakea variety of administrative duties to assist in the smooth running of thepractice including the provision of secretarial and clerical support toclinical staff and other members of the practice team where needed.

Facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies.

Duties andresponsibilities:

Theduties and responsibilities to be undertaken may include any or all of theitems in the following list. Duties may be varied from time to time under thedirection of the senior GP or your Supervisor dependent on current and evolvingpractice workload and staffing levels:

Knowledgeand use of EMIS web

Processingand issuing of prescriptions within standard timeframes as per practice policy

Maintainingand monitoring the practice appointment system

Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriate healthcareprofessional

Processingand distributing income (and outgoing) mail using Workflow

Takingmessages and passing on information

Adminduties including scanning, read coding, completing tasks and summarisingpatient medical records

Computerdata entry/data allocation and collation; processing and recording informationin accordance with practice procedures

Initiatingcontact with and responding to requests from patients, other team members andassociated healthcare agencies and providers

Filingand retrieving of paperwork

Clearingand restocking consultation rooms as required

Monitoringof fridge temperatures

Providingclerical assistance to practice staff as required from time to time, includingword/data processing, filing, and photocopying

Keepingpatient areas tidy and free from obstructions and clutter

Beingpolite and helpful to patients and colleagues at all times ensuring that youprovide good customer service and make a good impression

Confidentiality:

Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately.

Inthe performance of the duties outlined in this Job Description, the post-holdermay have access to confidential information relating to patients and theircarers, practice staff and other healthcare workers. They may also have accessto information relating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential.

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

Health & safety:

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice Health & SafetyPolicy, to include:

Usingpersonal security systems within the workplace according to practice guidelines

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks

Makingeffective use of training to update knowledge and skills

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards

Reportingpotential risks identified

Equality and diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

Actingin a way that recognises the importance of peoples rights, interpreting them ina way that is consistent with practice procedures and policies, and currentlegislation

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues

Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights .

Personal/professionaldevelopment:

Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development

Takingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work .

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

Alertother team members to issues of quality and risk

Assessown performance and take accountability for own actions, either directly orunder supervision

Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance

Workeffectively with individuals in other agencies to meet patients needs

Effectivelymanage own time, workload and resources.

Communication:

Thepost-holder should recognise the importance of effective communication withinthe team and will strive to:

Communicateeffectively with other team members

Communicateeffectively with patients and carers

Recognisepeoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basic IT skills.

Desirable

Experience of working in a GP practice, reception experience in an NHS setting and knowledge of EMIS Web.