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Dispensary Assistant

1 month ago

Stamford, United Kingdom Lakeside Healthcare Group Full time

Job summary

We are looking to recruit anenthusiastic and self-motivated person with excellent customer service skillsand a friendly personality to join our Dispensary Team.

To work within a busy GP Surgery withour dispensaries over two sites in Stamford.To project a positive and friendly image to staff, patients and othervisitors, either in person or via the telephone.

The position will also require theapplicant to be flexible and assist with medication deliveries on annualholiday and sickness cover.

The vacancy is for hours a week 7.5 hours per day between 9am and

Main duties of the job

To issue all repeat medication requests for the Dispensary and the local Pharmacies on behalf of the patient. To action the online repeat prescription requests and using the dispensary task boxes appropriately. Answering the telephone for prescription queries and issuing prescriptions. Provide an effective and efficient prescription delivery service with the guidance of the Dispensary team.

About us

Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.

We work together as practices to provide resilience, sharing learning and professional back-office support services.

Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.

We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.

About the Practice

Our Dispensary teams are friendly, hard-working, dedicated professionals who put our patients first. Our teams are structured to have Dispenser team leads, qualified Dispensers and Dispensary assistants so there is lots of room for the right person to develop if you are looking for a long term, stable and fulfilling career in Dispensing and we offer full training and development opportunities. This is a great way to start your dispensing career journey

Job description

Job responsibilities

The post holder will ensure the provision of professional and efficient service to the patients of Lakeside Healthcare Stamford attending the Dispensary.

The post holder will process all orders as they arrive, liaise with patients attending the surgery dispensary and transfer the medication to patients at the window as per the internal Standard Operating Procedures (SOP).

The post-holder will, at all times, demonstrate a positive and friendly image to patients visiting the dispensary and all other visitors. They will deal with queries in a professional, courteous and efficient way.

Duties & Areas of Responsibility

Key tasks:

Issue all repeat medication requests for the Dispensary and the local Pharmacies on behalf of the patient. Action the online repeat prescription requests and using the dispensary task boxes appropriately. Sort the appliances for collection/delivery when they have arrived and sorting the relevant paperwork. Transfer the medication to the patients, at the window/counter as per the SOP. Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. Ensure that all monies received or handled on behalf of the practice are appropriately stored, and a record kept of all financial transactions. Deal with prescription queries from patients and Pharmacies at the window/counter. Putt away the dispensed parcels on the shelves and filing the prescription for collection. Put the dispensed parcels for delivery away in the correct cupboards and ensuring that they are all labelled correctly, and that the corresponding label is on the delivery sheet. Ensure the prescription is checked and filed appropriately and accurately. Promptly forward all invoices and dispensary related correspondence to the finance manager or dispensary manager according to practice policy. Ensure that the shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order. Accept the pharmaceutical deliveries for the dispensary and ensuring that all the relevant paperwork is completed and handed to the driver. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook. Undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Undertake all mandatory training as required for your role, including Bluestream Academy. Ensure that all processes are followed as per the Standard Operating Procedures

Additional Responsibilities:

Prescriptions and prescription monies

Check prescriptions for signature/endorsements and sort into paid/unpaid by doctor. Cashing up prescription monies, balancing and recording. Submitting prescription monies to the finance for banking, ensuring sufficient change is available. Ad hoc issue all repeat medication requests for the Dispensary and the local Pharmacies on behalf of the patient. Ad hoc Actioning the online repeat prescription requests and using the dispensary task boxes appropriately.

Destruction of drugs

Daily: dealing with returned medication from patients for the DOOP. Weekly: dealing with uncollected medication from the shelves, returning to stock and cancelling the prescription.

Delivery of drugs

On an ad hoc basis may be asked to stand in for the driver to deliver drugs/medication to residential homes within local areas. On an ad hoc basis may provide an effective and efficient prescription delivery service with the guidance of the Dispensary team, where required. On an ad hoc basis may check each prescription package against defined list of patients who are expecting a delivery, identifying any missing items to dispensary colleagues. Person Specification

Experience

Essential

Articulate excellent communication skills both written and verbal. Ability to work as part of a multidisciplinary team. Confident telephone manner. Confident problem solver. Customer focused.

Desirable

Awareness of general practice practices. Clinical/medical terminology. Systm1 knowledge and use.

Qualifications

Essential

GCSE English and Maths Grade 4 or above or Equivalent. Working knowledge of Microsoft Office packages.

Desirable

Full Drivers License or willing to travel.