Dispensary Assistant

**About Lakeside**

**LAKESIDE HEALTHCARE **is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire. Joining our team presents an opportunity to be part of a large organisation that is changing the way primary care is delivered today.

**Living and breathing our values at Lakeside Healthcare**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do. We strive to ensure we connect and respond to all needs with compassion, care and respect to improve the lives and wellbeing of the communities we serve.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice/Department/Team**

Our Dispensary teams are friendly, hard-working, dedicated professionals who put our patients first. Our teams are structured to have Dispenser team leads, qualified Dispensers and Dispensary assistants so there is lots of room for the right person to develop if you are looking for a long term, stable and fulfilling career in Dispensing and we offer full training and development opportunities. This is a great way to start your dispensing career journey

**Job Introduction**

The purpose of a Dispensary Assistant is to ensure the provision of professional and efficient service to the patients of Lakeside Healthcare Stamford attending the Dispensary.

We now have a great opportunity to recruit an enthusiastic and self-motivated person to work within our busy GP Surgery.

**What you will do**
- Issue all repeat medication requests for the Dispensary and the local Pharmacies on behalf of the patient.
- Action the online repeat prescription requests and using the dispensary task boxes appropriately.
- Ensure that the Dispensary Assistants team has the prescription telephone lines, answering the telephone for prescription queries and issuing prescriptions.
- Raise appliance prescriptions according to the requests from the community nursing team.
- Issue prescriptions for care homes, ensuring that they are sent to the relevant GP for signing and the correct Pharmacy for delivery.
- Organise and sort appliances and paperwork for collection/delivery when they have arrived.
- Transfer the medication to the patients at the window/counter as per the SOP.
- Collect and check all due prescription charges.
- Ensure all monies received or handled on behalf of the practice are appropriately stored, and a record kept of all financial transactions.
- Deal with prescription queries from patients and Pharmacies at the window/counter.
- File dispensed parcels, ensuring correct labelling, and filing the prescription for collection.
- Forward all invoices and dispensary related correspondence to the finance manager or dispensary manager according to practice policy.
- Ensure dispensary and equipment is regularly cleaned in accordance to practice standards.
- Accept pharmaceutical deliveries for the dispensary and ensure all relevant paperwork is completed and handed to the driver.
- Ensure all items are stored appropriately.

**Essential Criteria**
- Values of Caring and Compassion, Teamwork and Respect.
- Good standard of education.
- Ability to work as part of a multidisciplinary team.
- Enthusiastic and Willingness to learn.
- Attention to detail.
- Can keep calm under pressure.
- Flexibility with a ‘can-do’ attitude.
- A confident telephone manner.
- Excellent communication skills both written & verbal.
- The ability to work as part of a multidisciplinary team.
- Working knowledge of Microsoft Office packages (Word and Excel).
- Knowledge/experience working in a Primary care (GP Surgery) setting is desirable.
- Full training will be provided on our In-house systems.

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements).
- NHS pension and long service recognition.
- NHS Discounts (Blue Light Card).
- Career opportunities.
- Role specific training and ongoing development.
- Great team environment.
- Lakeside Healthcare is proud to be a Living Wage employer_

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

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