Customer Experience Advisor

5 months ago

Leicester, United Kingdom Flogas Full time
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Customer Experience Advisor - Head Office - Syston, Leicester

£25,229 (Basic) + Bonus + Enhanced Overtime Rates

Monday to Friday - Saturday Overtime 1 in 4 weekends

Hybrid Working Available

Join 1,300 (and counting) colleagues at Flogas, doing energy right. Develop your career in a team where you matter, and there’s lots of room to grow and develop, as we work together to deliver more for our customers.

How you’ll power our business as a Customer Experience Advisor


You’ll do energy right by all your customers, whether you’re helping set up a new account in double quick time for a mother with a newborn or delivering innovative energy solutions for a national chain of retail stores. As a Customer Experience Advisor with Flogas, you’ll take responsibility for finding answers to every query and solutions to every challenge so that hundreds and thousands of homes and businesses across the UK have the energy they need, when they need it. From deliveries to pricing, you’ll be an expert advisor and a talented negotiator who gets things sorted in double quick time, no matter how busy it gets. And through it all, you’ll do right by your team, too, supporting them, just like they’ll support you.


What we’ll need from you

Experience in a role where you’ve worked with your customers to solve their problems Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results Good MS Office skills, and strong attention to detail Talent for communicating clearly over the phone and in writing on email and web chat The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing Drive to do right by your customers and your team

What you’ll get from us


You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

25 days holiday plus statutory, and opportunity to buy 5 additional days Pension with 5% contribution from us Life assurance up to 4 times salary. Opt-in Health Cash plan worth up to £900 per year Bonus (OTE of up to £150 a month) Discounted gym membership Fully funded eye test and contribution towards glasses Annual flu vaccination Discounts at 900 retailers Enhanced maternity/paternity benefits Training opportunities Employee Assistance Programme with 24/7 helpline 1 volunteering day off every year Monthly employee recognition awards

Flogas: Powered by people


At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.


Doing right by everyone


People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.


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