Patient Care Advisor
2 weeks ago
Job summary
Come and join the Heart of Lincoln Medical Group , a newly formed group of practices that are growing and developing their services. We are looking to recruit staff that have a realpassion and drive to deliver high quality patient centred primary care services to our diverse, multicultural population in the centre of Lincoln.
Main duties of the job
Representthe Group as the first point of contact at the front desk.
Dealingwith all telephone and face to face enquiries and requests.
Providea range of administrative support including records management, referralprocessing, secretarial support to the group ensuring an efficient andeffective service is maintained and workload prioritised.
Bookappointments for GPs, nurses, healthcare support workers, phlebotomists,physiotherapists etc. both remotely and in the practice.
Maintainconfidentiality and discretion at all times.
Adhereto HLMG policies and procedures.
About us
We have 3main branches that the group operates out of :- Portland Street, Newark Road, Lincoln University, plus Newland which isoverseen by Portland.
Job description
Job responsibilities
Knowledge & Experience
Experience of customer service provision
Evidence of continuous professionaldevelopment
Experience of using IT systems
Understanding of local health services
Skills
Excellentwritten and communication skills
Abilityto use own initiative
Strong IT skills, includingMicrosoft Office
Abilityto use own initiative and work independently.
Flexibilityto adapt to change within a fast-paced environment.
Excellent organisational skillswith an attention to detail
Good communication skills
Multitasking ability
Behaviour
Demonstrateintegrity, tact and discretion at all times.
Bea good communicator with strong interpersonal skills.
Workingwithin a person-centred environment, demonstrate empathy and understanding.
Conscientiousand diligent.
Person Specification
Experience
Essential
Experience of using a busy telephone switchboard
Desirable
Experience of working in a GP practice-
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