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Technology Services Vice President: Europe

4 months ago

Weybridge, United Kingdom Brambles Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

Position Purpose

This role will both, represent and deliver, and support delivery through full Technology Services oversight across the entire technology agenda for the region regardless of where support, execution and delivery sits. This role must bring together the full technology agenda and its dependencies and drive a level a regional ownership of all technologies impacting the Region as well as have full accountability for overseeing Technology Services deliverables at Regional ELT.

You will develop a deep understanding and contribute to the regional business strategies, objectives, and priorities, and align TS initiatives and services to support them effectively. Is responsible for coordinating the full range of Information and Technology initiatives across the assigned region(s) such that a fully understood portfolio of TS change is manageable by Regional Executives.

You will be the primary liaison and interface between the regional executive leadership team, including ELT members, all TS Programme and Change teams and TS Service Delivery. Proactively contributes to the development of the business by focusing on continuous improvement opportunities, whether through delivery and use of TS enabled capabilities or the secure use of our systems and data.

You will build an intimate understanding of the Regions’ geographically dispersed businesses, driving global standardization in solutions at an organizational level wherever possible to provide maximum return on investment aligned to the overarching TS strategy. Where there is an agreed divergence from the global standard ensure full transparency, security, performance, support, and business continuity for regionalised technology choice.

You will advocate for the regional customer in development of, and approval for, the prioritised portfolio of TS needs. At the same time promotes understanding and alignment to TS goals and objectives at a global level.The true value comes in being able to influence at the appropriate leadership levels on both sides, bringing together a strong partnership between the Business and TS. Focused on meeting the current, future, expressed and unexpressed demands of the function they support and the business, while maximising returns on TS investment.

Represent the Region CEO at the TS Executive Steering.

Major / Key Accountabilities

Own and drive the regional TS strategy agenda, considering the overall TS standards, vision, and corporate goals.Develop a deep understanding of the regional business strategies, objectives, and priorities, and align TS initiatives and services to support them effectively.Identify and prioritize TS initiatives that will have the greatest impact on the regional business units by being responsible for forming the regional input to the Technology Services Portfolio prioritisation process. Working closely with the Regional Transformation Office, Digital, CX and Supply Chain Portfolio teams ensure the TS & Portfolio priorities are aligned to Business TS Product (see definition) requirements.Work together with the Brambles Office of the CIO (OCIO) to represent the Region in the Technology Services Portfolio prioritisation process. Adjust the Regional portfolio based on outcomes and ensure Region compliance to the Global outcomes. Establish and maintain strong relationships with regional business leaders, including the Regional CEO and their teams as an active member of that team. Act as a trusted advisor to regional stakeholders, providing guidance and expertise on leveraging technology to drive business value and achieve strategic objectives.Drive the regional communication and collaboration between the central Technology Services function, other Global TS delivery functions and regional stakeholders.Advocate for regional business needs within Global Business Technology Platforms and influence TS programme design and decision-making processes.Influence the regional business stakeholder to adopt existing solutions to ensure synergies, maximise the re-use, benefits and value of the Global Business Technology Platforms and ultimately the alignment with the overall Technology Services strategy.Provide guidance and support to the Central Technology Services Function, Digital Program leads and Supply Chain teams in tailoring TS Products and solutions to meet regional requirements.Monitoring Internal Customer Satisfaction within the region and where necessary build an action plan to address any concerns or gaps in TS delivery aligned with the Global standard supported by the relevant TS function (Digital / SC / TS).Own the full TS agenda across the region at the Regional CEO table with strong engagement and collaboration their Direct Reports.Work closely with Programme Directors, the OCIO, Platform, Cyber, Technology Services Management and other Infrastructure teams in the function (Technology Service) to oversee the delivery of TS services within the region, ensuring they meet or exceed agreed-upon service levels, quality standards, and customer satisfaction. Oversee TS service performance metrics across the Region, identify areas for improvement, and work with TS Service Management to implement necessary changes or enhancements to enhance overall service delivery.Ensure compliance with TS Principles, policies, standards, and regulatory requirements within and across the region.Collaborate with the Global CIO and regional stakeholders to establish and enforce governance processes, TS controls, and risk management practices in line with the Global Operating Model.Lead the development of the regional TS plan, taking into consideration business needs, market dynamics, and emerging technology trends.Drive the execution of regional TS initiatives, projects, and programs, ensuring successful delivery within scope, schedule, and budget.Own the regional TS resources allocation, including budget, resources (Headcounts), and external vendors or partners, to optimize resource allocation and support business priorities.Collaborate with the Global CIO and other regional TS Directors to identify opportunities for resource sharing, synergies, and cost optimization.Primary point of contact for regional stakeholders, providing regular updates on TS initiatives, performance, and value delivered. AccountableOwn and drive effective communication and collaboration between the central Technology Services, regional stakeholders, and the Global OCIO.Drive a culture of collaborative service improvement across TS teams working in the Region while supporting strong value and innovation practices. Explore and implement emerging technologies and best practices alongside the Global Architecture Community to enhance business processes and outcomes.Foster a mindset of continuous improvement, encouraging feedback, and implementing initiatives to optimize TS operations and services. ​

Key Contacts

Regional CEOCTOCDDOITLT and Regional ELTsBusiness Executives and Line Managers.Business Change Leads / Agents.ProjectHRCorporate CommunicationsMarketingExternal communities of practice to understand and drive best practices

Qualifications

Bachelor’s Degree in Computer Science, Information Systems or related field, Master’s degree preferred or equivalent combination of education/experience.MBAExperience facing off to an ELT or Executive leader

Experience

Experience working across large-scale initiatives, bringing different stakeholder groups together to deliver value.Experience working within a bi-modal delivery environment (i.e. both waterfall and agile methodologies).Experience in diverse multi-cultural, matrix corporate culturesSignificant previous experience in within an IT and/or Business Relationship role.7+ years’ experience managing or influencing technical staff and projects.Proven success in improving the customer experience.Using information technology in a strategic context to further strategic goals.

Essential Languages

English.

Preferred Education

Bachelors

Preferred Level of Work Experience

7 - 10 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.