Apprentice

3 weeks ago

Rochester, United Kingdom Mr Clutch Full time

This is an Apprenticeship

The purpose of this role is to be a key contact providing administrative support to the general office, including Customer Relations, Marketing and HR. The apprentice role will involve undertaking either a Business Administration or Customer Services NVQ qualification with the opportunity to develop into a permanent position.

The apprentice will be required to assist with the customer experience by providing administration assistance in line with the organisation’s customer service standards and within the appropriate regulatory requirements.

Customer interactions within the role will cover a wide range of situations including telephone, post, email, text and social media.

Overall Responsibilities:

To provide the highest level of customer service support to the business

Key Responsibilities:

Provide support to the customer services team that includes the recording of customer queries and/or contacting customersPolitely and professionally answer phone calls and direct them effectively taking messages where necessary and ensure these are passed to the relevant member of staffMeet and greet visitors to the head office, offering and making refreshments accordingly.Assist with distribution of incoming and outgoing post on a daily basis (including weekly site post) and occasional trips to the post office for special/recorded items.Provide additional administration support to the general office including marketing and HR.Support the quotation and enquiry requests received through the Intranet

Personal Specification:

Excellent customer service skills and a polite, professional, courteous and confident telephone manner with customers, suppliers and partnersHardworking and responsible with a flexible approachGood keyboard skills using and experience of using microsoft windowsAbility to prioritise own workload and excellent organisation skillsA team player to help with all tasksCapable of using initiative and work without constant supervisionStrong communication skillsHigh attention to detail ensuring that all data is recorded accuratelyAny other duties that the company may request from time to time that have not been included in the above.This job description is current at the date shown below in conjunction with the post holder it is liable to variation to reflect actual, contemplated or proposed changes in or to the job.

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