Delivery Manager Primary Care

Job summary

The post holder will be a key member of the Lancashire and South Cumbria Primary and Community Commissioning (PaCC) Team whose overarching goal is to deliver an exciting and challenging PaCC commissioning and transformation programme across Lancashire and South Cumbria.

The programme covers all primary care contractor groups including:

General Practice Dental Community Pharmacy Optometry

The Delivery Manager will assist the Head of Delivery and also lead independently as appropriate on the transformation and delivery improvement of primary and integrated neighbourhood care across the system. They will lead a team working with primary care providers, in particular general practice in the continuous improvement of the services provided.

Main duties of the job

Provide comprehensive performance management for the primary care function whose remit includes the transformation and delivery improvement of primary care providers. This includes work stream management, human resources, and administration. Work within the overall strategic objectives formulate, operationalise, implement and monitor plans for transformation and delivery improvement of primary care providers across the system Support the Head of Delivery to ensure that the delivery team meets goals and objectives To provide leadership for quality in primary care, identifying and ensuring implementation of quality monitoring, assurance and improvement across primary care. Develop effective working relationships across the system with primary care providers and operational leads from other organisations. Develop effective working relationships including close links with the PaCC Place and Delivery Assurance Teams and otherICB functions, including, but not limited to population health, quality and finance Support in the interpretation and implement national guidance, with support where necessary, applying local and national policies to meet the needs of a range of local populations To provide expert advice on primary care within the system on strategic and performance matters Ensure the contractual compliance and delivery improvement of primary care contractors, particularly general practice, across the system Manage relationships and competing demands across the system

About us

The Lancashire and South Cumbria Integrated Care Board(ICB) was formally established as a new statutory body on 1 July 2022, replacing the eight clinical commissioning groups across Lancashire and South Cumbria.

Our role is to join up health and care services, improve people's health and wellbeing, and to make sure everyone has the same access to services and gets a positive experience from treatment. We also oversee how money and resource is utilised to ensure that funding is spent to ensure health services are effective, consistent and of high standard.

Lancashire and South Cumbria ICB is a highly complex organisation serving a population of over million people.

Job description

Job responsibilities

Main duties and responsibilities

To formulate quality improvement plans for the quality assurance processes for primary care across the system. To lead responses to changing national policy in respect of primary care quality and safety matters on behalf of the system. To work with primary care providers to implement best practice and drive improvements. To analyse intelligence gathered from a range of sources to identify any themes or trends in relation to providers. To manage, in conjunction with the Senior Primary Care Managers and Quality Leads the performance of primary care services commissioned by the ICB/NHSE in accordance with the national performance management and quality frameworks. To assist in setting standards and in monitoring providers performance against the NHS Outcomes Framework and CQC standards. To develop appropriate benchmarks to enhance performance standards across primary care services commissioned by the ICB. To support the ICBs governance committees, groups and supporting mechanisms, ensuring that all clinical governance and quality issues are appropriately reported and co-ordinated. To develop the acquisition, organisation, provision and use of knowledge and information of primary care quality performance data. To analyse, interpret and present complex data to highlight issues, risks and support decision making. To highlight exceptions and risks ensuring mitigating action can be taken to keep work programmes on track. To draft reports summarising status on issues, appraising options and outcomes, and providing progress reports. To develop performance and governance strategies and the development and implementation of improvement programmes, in accordance with Function / System / Place based priorities. Co-ordinate the maintenance and updating of primary care dashboards ensuring it contains the most up-to-date information. Undertake an annual review of measures making appropriate changes following the appropriate consultation. When quality concerns are identified with providers, co-ordinate the collation and triangulation of intelligence and the assurance provided, including serious incidents, complaints, patient experience. Utilise appropriate national tools, present findings and monitor remedial action. Develop systems and processes to quality assure care and treatment provided by GP Practices, including participation in GP Practice and community provider assurance visits and patient safety walkabouts. Lead the organisation and deliver training events appropriate to the role.

Quality Improvement

To work with colleagues in PaCC, Quality team and Public Health, Information Analysts and Clinical Groups to review issues arising from analysis and external benchmarking data to inform and improve clinical practice in commissioned services. To develop primary care quality indicators in line with best practice and implement their use to improve the quality of commissioned services in primary care. To link with the Medicines Management Team to address any quality concerns in relation to prescribing or administration of medication and to support good antimicrobial stewardship. To support vulnerable practices in making improvements highlighted by regulators or other sources. To support the portfolio of programmes in demonstrating value for money for the current spend through tracking, managing and delivering agreed benefits. To determine the strategic planning of PaCC projects identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. To contribute to short-, medium- and long-term business plans / strategic objectives of the PaCC and Quality Teams to achieve quality outcomes and improvement. Locate areas of improvement and propose corrective actions that meet challenges and influence growth opportunities To develop and support both the ICBs culture of collaboration and commitment to delivering high quality services and outcomes. Share knowledge within the PaCC team on effective practices and ways of working

Engagement and Relationships

To provide, receive and manage highly complex, sometimes sensitive and / or contentious information with a wide range of internal and external stakeholders to achieve service outcomes. To present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting. To work and engage constructively with internal and external stakeholders on a range of contentious issues in a highly political and sensitive environment. To nurture key relationships and maintain networks internally and externally, including national networks. To work collaboratively with NHS England local and national teams to share relevant information in relation to primary care including complaints, incidents and other intelligence. Support in the development of annual quality improvement plans with providers that reflect national and local priorities. To provide written and verbal reports and updates as necessary to internal and external committees and groups in relation to primary care quality. To provide advice on quality elements of tenders and specifications of primary care services. To provide senior commissioning support to PaCC procurements. To work with sensitivity and an understanding of the issues facing those working to deliver care to the local population. Develop effective relationships with providers delivering targeted service and quality improvement support, such as following a CQC inspection or serious incident.

Leadership and Change Management

Working with the Senior Management Team within the PaCC function, the post holder will have the responsibility to interpret and offer advice on health service policy and strategy; determining priorities and objectives, monitoring progress in services commissioned against priorities and objectives in relation to primary care. To contribute to the ICB PaCC Contracting and Sub-Contracting Group and any other relevant committees to triangulate and effectively record and communicate concerns regarding providers of primary care services. To contribute to the development and maintain process for ensuring learning from intelligence remains embedded in practice. To take account of conflicting demands and facts, to analyse, interpret and evaluate a range of options for developing the service. To provide advice and prepare strategic reports and briefings for directors and stakeholders. Bring out the best of department staff by providing training, coaching, development and motivation

Financial Responsibilities

Responsible for promoting and monitoring efficient and effective use of resources within commissioned services. To work with members of the PaCC Function to manage the implementation of new national policy programmes relating to primary care as they impact on the system, places/sub-places. To ensure the successful and sustainable implementation of specific work programmes using influencing and persuasive skills in a situation where direct authority and control mostly do not apply. To represent PaCC at local meetings and develop appropriate links and working relationships across professional and organisational boundaries. To deputise for the Head of Delivery when required.

Other

To perform tasks that require frequent periods of prolonged and intense concentration, involving chairing meetings, planning, preparing documents. This will include complex analyses of detailed documents and preparation of reports on a frequent basis. To undertake such driving requirements as are necessary to deliver the requirements of the post.

The main duties and responsibilities described above are not exhaustive and the post holder maybe expected to take on other responsibilities or specific tasks as required as requested.

Further, over time, it is likely the remit and requirements of the role will evolve, and the post holder will be required to adjust their working approach and style to accommodate this with the full support of line managers.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent level of experience of working at a senior level in healthcare Evidence of continued professional development

Desirable

Formal management or leadership training Formal project management training or qualification

Knowledge and Experience

Essential

Extensive experience of primary care commissioning including contracting Knowledge & experience of quality improvement within primary care Knowledge of strategic and operational finances Experience of successful securing external funding for the improvement of primary care or other healthcare services Previously responsible for a budget, involved in a budget setting and working knowledge of financial processes Experience of procurement from a commissioning perspective Depth and breadth of awareness and understanding of key national policy initiatives affecting the NHS and Local Authorities. In-depth knowledge of primary care commissioning and contracting frameworks (GMS, PMS, APMS, Enhanced Services and QOF)

Desirable

Knowledge of Delegated Commissioning Knowledge of Governance Systems Highly developed specialist knowledge across integrated commissioning across health & social care

Skills

Essential

Excellent project management skills Budget/resource management skills Excellent analytical, organisational and problem-solving skills Working using own initiative to deliver to deadlines IT/PC literacy including word processing, power point and data bases with the ability to produce Expertise in delivering major complex projects spanning several organisations. power point presentations as well as reports to stake holder boards Comprehensive report writing skills - reports to be done on a regular basis to differing committees and meetings An ability to consult, negotiate and persuade others in taking forward collective action Be able to make autonomous decisions when required, sometimes at short notice Maintain confidentiality when required Leadership skills - demonstrable evidence of leadership competencies in the following areas: oVisions, delivery, control and decision making oUnderstanding & managing context oEmotional intelligence oRelationship building oTeam & people development oTackling difficult issues Management skills - demonstrable evidence of skills in the following areas: oRecruiting & selection oManaging performance oFinancial & risk management oWorkforce planning oCoaching & mentoring

Desirable

Expertise in delivering major complex projects spanning several organisations.

Other

Essential

Must be willing to adapt working practice to meet changing circumstances and service developments Ability to work across professional and organisational boundaries Ability to inspire and motivate others Ability to demonstrate personal integrity, energy and resilience Able to deliver competing priorities to time on tight deadlines Capacity to handle conflict

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