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Receptionist/Administrator

2 months ago

Hemel Hempstead, United Kingdom Archway Surgery Full time

Job summary

Archway Surgery is looking for a confidential and cheerful additional member of staff to join our reception/admin team. The successful candidate must be able to provide cover for colleagues.

The 15 hours to be worked are:

Monday: 8:30am - 2:30pm

Friday: 8:30am - 6:30pm (1 hour lunch)

Interview Dates: Monday 15 July 2024 and Thursday 18 July 2024.

Main duties of the job

As a Receptionist/Administrator you will be required to undertake various administrative duties which contribute to day to day running of the practice. You will be required to offer general assistance either in person or over the telephone to the practice team, patients, and visitors to the practice. For more details of the duties and responsibilities please view the job description below.

About us

Archway Surgery is a traditional general practice located in Bovingdon, Hertfordshire. We offer a supportive working environment, NHS Pension and are looking for someone with dedication and enthusiasm to join our friendly reception/administration team.

Job description

Job responsibilities

As a Receptionist/Administrator you will be required tooffer general assistance to the practice team, patients, and visitors to thepractice, either in person or over the telephone. Receive and direct patientscourteously and efficiently so that they can access the appropriate service orhealthcare professional without difficult. Undertake various administrativeduties which contribute to the smooth running of the Practice, includingprovision of secretarial and clerical support to clinical and otheradministrative staff. Ensure communication to and from patients, other membersof the primary health care team and external agencies is processed accuratelyand within the necessary timescales.

Duties and Responsibilities include*

Opening and closing of practice premises inaccordance with practice security protocols.

Processing personal and telephone requests forappointments, visits and telephone consultations and ensuring callers aredirected to the appropriate healthcare professional.

Processing and distributing incoming (andoutgoing) mail.

Taking messages and passing on information.

Filing and retrieving paperwork.

Processing repeat prescriptions in accordancewith practice guidelines.

Computer data entry/data allocation andcollation; processing and recording information in accordance with practiceprocedures.

Initiating contact with and responding torequests from patients, other team member and associated healthcare agenciesand providers.

Clearing and re-stock consulting rooms arerequired.

Providing clerical assistance in the form ofword/data processing, filing, photocopying and scanning.

Ordering, re-ordering and monitoring stationeryand other supplies.

Dealing with clinical waste.

Providing refreshments for staff and visitors asrequired, and assisting in keeping the kitchen area clean and tidy.

Keeping the reception area, notice boards andleaflet dispensers tidy and free from obstructions and clutter.

**(this list is not inclusive of all job roles andresponsibilities but an example of the type of duties that will need to beperformed)

Person Specification

Experience

Essential

Experience: Experience of working in a reception environment. Experience of dealing with the public/patients. Knowledge/Qualifications: Good General Secondary Education. Awareness of data security requirements. Understanding, acceptance and adherence to the need for strict confidentiality. Skills: Verbal communication skills ability to deal with people in person and on the telephone. Strong appreciation of customer service skills. Tact, diplomacy and discretion. Able to work proactively, multi-task and to use initiative. Work under minimal supervision. Able to work under pressure. Personal Qualities: Pleasant and articulate. Flexible approach to undertaking a wide variety of tasks. Diplomatic, confidential, and discrete at all times. Self-motivated, confident and with a sense of humour. Outgoing, confident personality. Team player.

Desirable

Experience: Experience of answering telephone calls in a high call volume. Experience of SystmOne. Knowledge/Qualifications: Understanding of General Practice. Knowledge of SystmOne and Docman systems.