Premises Officer

5 months ago


Hemel Hempstead, United Kingdom Hightown Housing Association Full time

**Premises Officer**

**Department**: Home Ownership and Commercial
**Responsible to**: Head of Home Ownership and Commercial
**Responsible for**: Receptionist and Housing Administrator/Receptionist
**Working Hours**: 37.5 hours (8:30am to 5:00pm, Monday to Friday)

**Job Summary**:
**Key Responsibilities**:
**Team Management**:

- Lead and motivate the Reception staff to deliver high-quality customer services.
- Maintain a welcoming and clean reception area with up-to-date information displays.
- Provide guidance, support, and training to the Reception Team, ensuring development needs are met and performance targets achieved.
- Monitor and ensure procedural adherence and timely completion of tasks.
- Ensure efficient document management and adequate reception cover.

**Maintenance**:

- Report and oversee repairs for Hightown House and the Caretakers' Hub.
- Conduct minor repairs and ensure regular testing of safety systems.
- Maintain equipment and manage CCTV, entry fobs, and reports.
- Ensure the tidiness of gym areas and maintain appropriate equipment stock levels.

**External Grounds and Car Parking**:

- Manage planting, pruning, and maintenance of outdoor areas.
- Ensure cleanliness and tidiness of grounds and parking areas, adhering to the parking policy.

**Cleaning**:

- Ensure cleaning specifications are met and manage cleaning contractors.
- Maintain tidy refuse/bin areas and kitchen facilities, ensuring dishwashers are managed and food products are in date.

**Health and Safety**:

- Monitor and maintain high office standards, conducting regular inspections.
- Act as a first aider and fire warden, arrange PAT testing, fire drills, and ensure compliance with H&S regulations.

**General**:

- Attend training and liaise with local authorities, internal teams, and contractors.
- Contribute to policy adherence, staff development, and service improvement.
- Prepare meeting rooms and kitchen areas for out-of-hours meetings.



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