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1st Line Desktop Support Engineer
3 months ago
Role -1st Line Desktop Support Engineer (Graduate)
Are you looking for a step in your IT career? The purpose of this graduate role is to work closely with the IT Department Lead and the wider IT Team to deliver a comprehensive, thorough, efficient IT support service to users on site whilst minimising downtime and increasing system availability
Key Accountabilities
- Become the point of contact for all day-to-day IT fault support calls and IT work requests, including PCs, laptops, and workstations.
- Perform system builds, installations and upgrades for existing and new users across all estates, covering PCs, laptops, and workstations.
- Assist in supporting the specialised and bespoke hardware and software systems configurations found within the Mechanical and Electrical Design offices, including but not limited to CAD, design and drawing packages.
- Assisting in supporting the printer and plotter estate ensuring a reliable, compliant, and secure printing service is available across the business.
- Carry out weekly backups, and data restores for users.
- Assist with virus outbreaks and cyber threats.
- Carry out software updates and maintain system compliance.
- Liaise with third party corporate IT Service Providers to ensure a holistic and collaborative approach to service delivery.
- Prepare conference rooms and COMM's Hub areas for presentations as required.
- Raise and progress IT Work requests on behalf of users.
- Fully utilise the IT Service Management system.
- Responsible for maintaining accurate records within the various IT systems, including, but not limited to, the asset databases and Active Directory.
- Ensure the safe and secure disposal of assets and information in accordance with WEEE waste regulations and security guidelines.
- Ensure safe "Systems of Work" are in place and fully comply with Health and Safety policy for Maintenance activities.
- Provide telecoms cover where required.
- Work with the wider IT team in supporting the Facilities and Maintenance Departments with their applicable IT requirements such as office moves and relocations.
- Assist with corporate, internal, and external IT audits.
- Assist in Disaster Recovery and Business Continuity planning and testing.
- Assist with IT Strategy and Services Portfolio.
- Assist with IT Project Scoping and definition
- Contribute to the IT Risk Register.
- Carry out SMAT Audits and Positive Safety Conversations.
- Perform other non-essential duties as assigned.
Qualifications /Experience Required / Person Attributes
- Achieved some work experience in the areas of IT and IT Support
- Undertaken certified learning (via college or university) which involved IT and/or computer science
- Good working knowledge of laptop / desktop hardware, operating systems, physical and virtual environments
- Good working knowledge of virus, malware, ransomware prevention and protection, backup solutions
- Previous experience of using an IT service management tool or a call logging system, work request system, change control and asset database management - Desirable
- Have at least 12 months in totality of IT-related work experience - Desirable
- Awareness and/or practical experience of working towards cyber essentials and cyber essentials plus accreditation - Desirable
- Member of Relevant Professional Institute - Desirable
About TSP Engineering
Located on Britain's Energy Coast we employ over 200 people and operate from one of the largest and most comprehensively equipped workshops in the UK. With our years of engineering and manufacturing experience we guarantee to deliver exacting standards of quality and excellent levels of service.
TSP Engineering delivers high quality, innovative bespoke solutions. As a total solution provider we offer a full range of service including Project Management, Design, Manufacture, Refurbishment and in-house Testing facilities.
We offer Fabrication, Machining, Fitting, Assembly and Testing facilities, with a floor capacity of 19,200m2, two 5 metre deep manufacturing pits and a lifting capacity of 130 tonnes.
Benefits - What's in it for you?
- Competitive Salary
- Benefits - discounted Gym Membership, local supplier discounted tyres.
- Generous Pension employer - employee contribution including death in service. Access to GP24/7 from anywhere in the world by video or phone.
- Career Opportunities
- Training and development
- Referral programme -refer a Friend Scheme - £ awarded (T&C's apply)
- Onsite free parking
- 35 Days Holiday per year including Bank holiday.
- Mon-Thur - 8.hr shift & Friday 4hr day ( finishing at 1pm)
- Flexible working .
- Maternity, paternity, adoption, and parental leave
- Mental health first aiders on site.
Due to Projects all employees must be British National
