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Data Analyst
4 months ago
This role is based at our head office in Swindon, and is an in-person role.
Job Summary:
The Data Analyst and Reporting Manager is responsible for the day-to-day operations and organisation of the Data and Reporting department. This role involves close collaboration with department heads to consistently deliver high levels of customer service. A strong business understanding is essential for effectively guiding and advising cross-departmental teams. It requires a proactive leader with strong project management skills and a keen eye for detail to ensure the highest standards in data reporting and analysis.
Responsibilities and Accountabilities:
- Oversee the daily operations of the data analysis and reporting department.
- Ensure all projects and timelines are adhered to, and all reports are accurate and of the highest quality, prior to being distributed to the client.
- Maintain compliance with departmental and company SLA requirements.
- Allocate tasks effectively to ensure all agreed timescales are delivered and within budget.
- Conduct regular meetings with other business areas, providing advice and resolutions to reporting queries and requests.
- Plan and document projects comprehensively before implementation, ensuring full user documentation and training prior to launch.
- Ensure team members are well-trained and efficient, addressing any shortfalls with appropriate action plans.
- Supervise external contractors within the department's scope.
- Oversee the creation of electronic questionnaires using the bespoke in-house system.
- Manage the generation and quality of reports and dashboards.
- Drive innovation and continuous improvement in reporting processes.
- Attend client meetings either at infinite head office or the client premises depending on requirements.
- Ensure effective use of software tools.
- Administer user accounts, including setup and maintenance, manage access control, and provide support to end users.
- Coordinate the setup and maintenance of equipment for end users, ensuring proper functionality and usability.
- Provide advice and assistance on resolving software problems or queries and escalate as required.
- Occasionally will need to travel to client's head offices.
Key Skills and Experience:
- Excellent written and verbal communication skills, with the ability to present results clearly.
- Highly proficient in the use of Microsoft Office applications, including Macros and Power Query
- Experience with creating and managing reports using Power BI
- Proficiency in Python for data analysis and automation tasks
- Strong understanding of business operations
- Ability to multitask and effectively prioritise workloads.
- Ability to work well under pressure.
- Proven management experience
- Attention to detail in data presentation.
Personal Attributes:
- Outgoing and self-motivated personality.
- Strong communication skills.
- Responsible and methodical approach to work.
- Analytical and conceptual thinker, open to trying new ideas.
- Thorough approach to problem-solving.
- Positive and logical approach with a willingness to learn.
- Adaptability and flexibility in managing diverse tasks and collaborating with multiple departments.
This job description sets out the duties of the position at the time that it was drawn up. Such duties will change from time to time without changing the general character of the duties or level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the position, salary, job title or grade.
