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Field Service Engineer

4 months ago

Rochester, United Kingdom Buzz Bingo Full time

Are you a highly skilled and motivated individual who can work on your own and as part of a team? Do you thrive on hitting targets and delivering a first-class service whilst welcoming the challenge of projects?

Then read on........We are looking for a Bingo Field Serivce Engineer to cover our clubs in the South East and Kent areas who will play a key role in managing the delivery of our Bingo and IT proposition to improve the customer experience and drive business performance, maximising profit through continuous improvement.

In return your benefits are: 

  • 33 days annual leave (including bank holidays)
  • Options to buy additional leave
  • Annual company bonus scheme
  • Help@Hand – a physical and mental wellbeing app for you and your family with remote access to a GP for advice and more
  • Thrive App – for your mental wellbeing approved by the NHS, and is designed for the prevention, early detection and self-management of common mental health conditions
  • My Eva – an online financial expert to help with any money-related matters from building up savings, finding the right mortgage, managing debt, pension saving and so much more
  • Buzz Brights Apprenticeships
  • Buzz Learning our digital learning platform with access to 100s of online courses
  • Refer a friend scheme
  • Life assurance
  • Company pension

Your tasks and responsibilities:

  • Maintain specialised Bingo, Audio-Visual and IT networking systems ensuring that they are always operational.
  • Carry out repairs daily, and maintenance, of specialist equipment in clubs including but not limited to Bingo Systems, 
  • audio – visual and IT equipment and any other systems required by the business.
  • Carry out improvements / projects to systems to budget and on time.
  • Give support and advice in the implementation of company policy, initiatives, and objectives.
  • When required, deal with external Statutory bodies.
  • Keep up to date and complete all company paperwork / reports on time.
  • Monitor the performance of contractors and suppliers when required.
  • Ensure the company obtains value for money on all orders raised.
  • Manage parts and maintain boot stock. Control a company supplied stock of parts and consumables.
  • Advise and make recommendations, when required, on the suitability / effectiveness / condition of equipment.
  • Keep up to date with changes in legislation and regulations to ensure the company meets all the necessary requirements.
  • Liaise and assist Project Managers, Field Service Manager, and IT Field & Service Delivery Manager, to achieve the company’s objectives both efficiently and in a cost-effective manner.
  • Comply with Health & Safety legislation.
  • Proactively review the equipment portfolio and identify opportunities to add value to the operations.
  • Attending locations throughout the UK at times necessary to enable duties to be fully performed including frequent travel outside/staying away from home in addition to the normal working hours, where directed by your line manager.
  • Provide out of hours and weekend cover for a wider area to support the clubs – on an on-call rota basis.
  • Provide holiday cover to a wider area to meet business needs.
  • Provide telephone support to colleagues.
  • Manage your call queue and prioritise issues.
  • Liaise with the club manager on all issues, during visits.
  • Carry out portable appliance testing (PAT) as and when required.
  • Any Ad Hoc responsibilities.

You will aim to achieve

You’re responsible for servicing and maintaining in full working order the company’s specialist bingo, sound, audio-visual and IT specialised networking systems in ways that are profitable, drive revenue and provide an exceptional experience for our customers.