Client Success Analyst Intern

1 month ago


London, United Kingdom Intapp Full time

Intapp is looking for a Client Success Analyst Intern to handle client inquiries and add-on projects while providing a high level of support to the Intapp DealCloud platform user community. You will work closely with our Client Success team to ensure a seamless experience with the Intapp DealCloud platform. If you get excited about delivering outstanding, memorable experiences, facilitating creative solutions, this is the role for you.

In this role, you will hone your organizational skills and learn the art of prioritization to treat all clients like they are your only ones.

What you will do:  

Assist the team with client questions regarding training, platform configuration, workflow, and new processes

Analyze success metrics to determine adoption trends and collaborate with Client Success Managers on how to improve adoption for specific clients

Join in on calls with clients

Work on small projects surrounding data cleanup, reporting/analysis on trends within client requests, and/or documenting how-to knowledge articles

What you will need:

Strong Excel skills and competency with Windows OS and Microsoft Office suite required

Strong written and verbal communication skills, and be able to work effectively in partnership with clients

Superior troubleshooting, analytical, and problem-solving abilities

Self-motivated, strong work ethic

Strong organizational skills and an effective planner

In the second or final year of undergraduate business, computer science degree or other related degrees. Preferred majors, minors and concentrations include Business, Finance, Computer Science, Management Information Systems, Engineering and Mathematics.

Bonus if you have:

Have an understanding of financial modeling, reporting, analysis and private capital markets 

Are an Excel expert (advanced Lookup functionality and structuring of pivot tables)

Knowledge or experience with SaaS (cloud-based) software deployments

What you will get:

An incredible team of smart people to learn from and work with

Opportunities to learn client-facing skills and client success metrics

The experience of being part of a growing public enterprise software company 

What to Expect:

Our Summer 2024 Internship Program begins June 3rd, 2024, and ends August 9, 2024.

Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, and engaging events with other interns and company leadership.

Our internship is hybrid and interns will be expected in the London office at least 3 days a week to get the full experience of the Intapp culture and networking opportunities.

Please visit to hear from our former interns about their internship experiences and check out to learn more about what we value and why Intapp is a wonderful place to start your career 



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