Global Client Success

3 weeks ago

London, United Kingdom Equus Software Full time
Job Description

Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.
Our platform interacts with uniquely configured Implementation stacks which are inherently varied and complex. Our customers cover diverse industries and they rely on Equus Software to train them on deploying our Global Mobility software. We are a product and customer-focused company, and that comes across in our A-Player Traits which drive both how we work and who we hire.
About The Role
As an Associate Business Analyst at Equus Software, you will be part of the Global Client Success team. The focus of the role is to provide innovative solutions and solve problems to meet the client's technical requirements working as a team. You will do this by supporting a team of business and senior business analysts. You will assist the team in providing solutions through the onboarding of the Equus Workforce Solutions which require ongoing technical configuration, troubleshooting, replication of application issues, testing of system upgrades, as well as keeping current on the most recent application enhancements.
If you're a recent graduate with a strong desire to learn, a keen eye for detail, and a commitment to excellence, we encourage you to apply for this exciting entry-level Associate Business Analyst opportunity.
This position will be on a hybrid work set-up
Responsibilities

  • Ability to effectively problem-solve issues to resolution, this will require the ability to partner with your team for additional support when needed.
  • Skilled in organizing client technical information during client meetings by taking meeting minutes/notes, detailing exact technical specifications
  • Able to perform requirement analysis, configuration, testing and issue resolution.
  • When requested, participate, or assist in the preparation of client webinars, conferences, demos, and other presentations to both clients and internal Equus team
  • Decipher technical client build document requirements by writing test plans and test cases for quality assurance and user acceptance, including conducting QA testing and reporting results.
  • Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments
  • Develops strong working relationships with clients and internal teams
  • May at times participate in a quarterly live chat rotation with other team members to provide exceptional service to our clients who are requesting online help.
  • Participate in team standups and meetings
  • Participate in client working sessions
  • Participate in other Equus internal initiatives.
  • Seek out information about the global mobility industry and software industries and apply that knowledge to day-to-day activities
Qualifications
  • Bachelor's degree in computer science or a related discipline from an accredited college/university
  • Analytical and conceptual thinking skills
  • Efficiently handle data-intensive and time-sensitive tasks
  • Excellent verbal and written communication, as well as organizational skills to effectively communicate and interact with all levels within the Equus organization.
  • Ability to quickly understand our client needs and technical expectations both verbally and written.
  • Ability to manage multiple priorities and deadlines by demonstrated organizational and time management skills.
  • Strong analytical and detail-oriented skills required.
  • Team player with a positive attitude required.
  • Desired: Technical background with understanding and/or experience in software development and/or web technology.
Technical Skills
  • Required: experience with multiple software and system-based applications; Microsoft Office applications
  • Advanced excel knowledge, desired but not required.
  • Knowledge and experience using Atlassian products: Confluence and Jira applications, desired but not required.
  • Learned applications: Slack, ClickTime, Kantata, 15five. KnowBe4.
  • Working or basic knowledge: Structured query language writing / SQL Server Management Studio understanding
WHY YOU WANT TO WORK HERE
  • Learn best practices and become a SME with our technology
  • Great location Central London
  • Great people. We only hire the best which means you're working with the best
  • Nice office, relaxed and collaborative atmosphere with a casual dress code
  • We've been serving clients for over 20 years, and we're growing fast. You'll be a part of a team that configures software to deliver quickly and effectively
  • Always learning something new You will develop a wide variety of skills, and will become a subject matter expert in your first year
  • Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits
  • Take advantage of Innovation Day with every release. Play with whatever technology you want, learn what you want, try out something new You will get to present it to the company. Many innovations have made it into our products
  • No sponsorships available.

  • Client Success Manager Client Success · London

    4 weeks ago

    London, United Kingdom Reachdesk Full time

    About Us Reachdesk is a cutting edge B2B gift sending platform that allows companies to deliver e-gifts, gifts and bespoke merchandise that build deeper connections with customers, prospects and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale,...

  • Client Success Manager Client Success · London

    2 hours ago

    London, United Kingdom Reachdesk Full time

    About Us Reachdesk is a cutting edge B2B gift sending platform that allows companies to deliver e-gifts, gifts and bespoke merchandise that build deeper connections with customers, prospects and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale,...

  • Customer Success S

    4 days ago

    London, United Kingdom RAMP Global Full time

    Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY...

  • Customer Success S

    4 days ago

    London, United Kingdom RAMP Global Full time

    Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY...

  • Client Success Specialist

    4 weeks ago

    London, United Kingdom Agility PR Solutions Full time

    **Title**:Client Success Specialist **Department**: Global Services (SaaS Client Success & Support) **Reports to**:Global Client Success Team Manager **Language**:Fluent in English (written and verbal). French and/or Spanish an asset. **Location**:UK remote **Background** Agility PR Solutions provides today’s communicators with powerful and intuitive...

  • Customer Success S

    3 days ago

    London, United Kingdom RAMP Global Full time

    Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. If you are an experienced Head of Customer Success and are interested in this opportunity, please APPLY now....

  • Global Communications Lead

    1 day ago

    London, United Kingdom Client-Earth Full time

    Salary:£61,250 - £65,000 depending on experience.- Location:London- Contract Type:Indefinite- Hours:Full Time- Closing Date:29 May 2023- First Interview Dates:WC 5th June 2023**About the role**: Communications plays a critical role in our work to try and drive systemic action on climate change and biodiversity loss and this is a new role in our dynamic and...

  • Global Client Success

    4 days ago

    London, United Kingdom Equus Software Full time

    Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.Our platform...

  • Head of Customer Success

    4 days ago

    London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You...

  • Head of Customer Success

    3 days ago

    London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the...

  • Head of Customer Success

    4 days ago

    London, United Kingdom RAMP Global Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Head of Customer Success Location - Southwark, London Office (minimum 4 days a week office-based) Flexible salary RAMP Global is going through a period of exponential growth and as such we are recruiting a Head of Customer Success to join the team. You...

  • Client Success Associate

    2 weeks ago

    London, United Kingdom Splashlight & Telmar Full time

    **CLIENT SUCCESS ASSOCIATE** Hybrid - 2 days a week in office - London - UK **Full-time** **Who We Are**: TelmarHelixa has best in class audience and media intelligence platforms with hundreds of clients globally. We’re on a mission to make sense of the world's most valuable data and uncover the uniqueness of large and small cultures - who they are,...

  • Sr. Consultant, Client Success

    5 days ago

    London, United Kingdom Visa Full time

    Job DescriptionThe Visa Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to...

  • Director, Client Success

    1 week ago

    London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior...

  • Head of Client Success

    5 days ago

    London, United Kingdom Collinson Full time

    Collinson Group is a global leader in drivingloyalty and engagement for many of the worlds largest companies.Predominantly through the provision of travel related benefitswithin a market leading digital travel ecosystem. The group offersa unique blend of industry and sector specialists who togetherprovide marketleading experience in delivering products...

  • Head of Client Success

    1 month ago

    London, United Kingdom Watch My Competitor Full time

    WatchMyCompetitor (WMC) is a rapidly growing market intelligence platform. Our online service helps brands monitor their digital competitive landscape to ensure they stay ahead. WMC is based in London, but has a global customer base of leading brands across most industry sectors. We’re expanding our Client Success Team and looking for a Head of Client...

  • Global Client Success

    1 month ago

    London, United Kingdom Equus Software, LLC Full time

    Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry. Our platform...

  • Global Client Success

    4 days ago

    London, United Kingdom Equus Software Full time

    Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.Please read the...

  • Global Client Success

    1 month ago

    London, United Kingdom Equus Software Full time

    Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.Our platform...

  • Global Client Success

    1 month ago

    London, United Kingdom Equus Software Full time

    Equus Software has been recognized by Inc. 5000 as one of the fastest growing privately held companies in the United States. We continue to expand with offices in Denver, Dallas, Lisbon, London and Manila. Our relentless focus on creating innovative global workforce management solutions has helped us become the market leader in our industry.Our platform...