Live Ops Support Engineer, Prime Video Playback Live Operations
6 months ago
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
Key job responsibilities
- Deliver live sports and music events to a high standard globally
- Work with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues.
- Own support activities for services and regularly work with development teams to establish and improve service support.
- Operate with limited guidance from management and aggressively drive issues to resolution.
- Aid in the development and testing of operational tools that improve efficiency through automation
- Contribute to the creation and improvement of support documentation.
- Assist in the training and development of new staff
- Create and interpret metrics that measure support success and service performance.
- You have a strong aptitude for trouble shooting and problem solving.
A day in the life
A typical day in the Amazon Video Operations Center (AVOC) begins with prepping and testing incoming feeds for live events that day - Events such as; Premier League football, Rugby, Music Concerts and much more
During the event(s), playback is continuously monitored using cutting edge automated alerts along with more traditional forms of broadcast monitoring Should an issue arise Amazon has a highly skilled global team of engineers and developers whom our support engineers work with to quickly mitigate and resolve any issues, to prevent disruption to customers.
Post event, support engineers collate any relevant data points and communicate these out to stakeholders.
About the team
Our primary goal is to deliver a stellar viewing experience for our customers by broadcasting ‘disruption-free’ live events. When issues arise, we bias on the side of mitigation so that the customer experience can be restored quickly. These are live events…and speed matters
In addition to executing live events on a daily basis, we also keep an eye on the future.
Execution - We are always looking ahead five quarters to ensure we have trained teams ready to operate all committed events. We regularly review our operations to identify opportunities to improve operator efficiency and performance.
Scale - Our vision involves transitioning to a “manage-by-exception” model which will increase capacity and operational excellence. We will rely on automation to reduce the number of manual tasks. Human intervention will only be required to address anomalies that cannot automatically be addressed.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
BASIC QUALIFICATIONS
- Experience troubleshooting and debugging technical systems- Experience in development or technical support
- Experience scripting in modern programming languages
- knowledge of common streaming protocols and live OTT video delivery
PREFERRED QUALIFICATIONS
- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID
- Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
- Experience of a live streaming or live production environment with exposure to video encoding, signal acquisition.
-
London, Greater London, United Kingdom Amazon Development Centre (London) Limited Full timeAbout the RoleWe are seeking a highly skilled Live Ops Support Engineer to join our Prime Video team. As a Live Ops Support Engineer, you will be responsible for delivering live sports and music events to a high standard globally.Key ResponsibilitiesDeliver live sports and music events to a high standard globallyWork with internal and external partners to...
-
London, Greater London, United Kingdom Amazon Development Centre (London) Limited Full timeAbout the RoleAs a Live Ops Support Engineer at Amazon Development Centre (London) Limited, you will play a critical role in delivering a stellar viewing experience for our customers by broadcasting 'disruption-free' live events. Your primary goal will be to deliver live sports and music events to a high standard globally, working with internal and external...
-
Senior Live Operations Support Engineer
3 weeks ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeSenior Live Ops Support Engineer, Playback Live Operations, Prime VideoJob SummaryCome build the future of entertainment with us. We are seeking a Senior Support Engineer to own the operation and end-to-end monitoring of live events on Prime Video. The role involves working with internal and external partners to ensure the video signal for each event is...
-
London, Greater London, United Kingdom Amazon Development Centre (London) Limited Full timeAbout This RoleWe are seeking a highly skilled Live Operations Support Engineer to join our team at Amazon Prime Video. As a member of our team, you will be responsible for delivering live sports and music events to a high standard globally.Key ResponsibilitiesDeliver live sports and music events to a high standard globallyWork with internal and external...
-
Live Operations Engineer
4 weeks ago
London, Greater London, United Kingdom Amazon Development Centre (London) Limited Full timeAbout the RoleWe are seeking a highly skilled Live Operations Support Engineer to join our Prime Video Playback team. As a key member of our team, you will be responsible for delivering live sports and music events to a high standard globally.Key ResponsibilitiesDeliver live sports and music events to a high standard globallyWork with internal and external...
-
Live Events Operations Engineer
5 days ago
London, Greater London, United Kingdom Amazon Development Centre (London) Limited Full timeJob DescriptionWork with us to deliver exceptional live event experiences to our customers.About the RoleWe are seeking a skilled Live Events Operations Engineer to join our team at Amazon Development Centre (London) Limited. As a key member of our Prime Video Playback Operations team, you will play a critical role in ensuring the smooth delivery of live...
-
Central Ops Specialist, Prime Video
4 months ago
London, United Kingdom Amazon Digital UK Limited Full timeHow often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a...
-
Sports Rights Executive
3 weeks ago
London, Greater London, United Kingdom Amazon Digital UK Limited Full timeAbout the RoleWe are seeking an experienced Sports Rights Executive to join our growing EU live sports team at Amazon Digital UK Limited. The successful candidate will support the Head of Sports Rights and Business Affairs in negotiating and managing sports rights for Prime Video across EU.Key ResponsibilitiesAct as an internal champion and point of contact...
-
Risk Manager, Policy Ops, Prime Video Trust
5 months ago
London, United Kingdom Amazon Digital UK Limited Full timeCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they...
-
Software Engineer
3 weeks ago
London, Greater London, United Kingdom ZYNGA INC Full timeSoftware Engineer - Live OpsWe are seeking a talented Software Engineer to join our team and contribute to the development of our Live Ops tool. This critical system enables us to manage live services for our games, and we need someone with a strong background in software engineering to help us scale and manage our operations effectively.As a Software...
-
Software Engineer
4 weeks ago
London, Greater London, United Kingdom Gramgames Full timeSoftware Engineer (Live-ops) Role at Gram GamesGram Games is a leading mobile game development studio, renowned for titles like 1010, Merge Magic, and Merge Dragons. We're seeking a talented Software Engineer to join our team and contribute to the development of our Live Ops tool, a critical system that enables us to manage live services for our games.As a...
-
London, United Kingdom ENGINEERINGUK Full timeDESCRIPTIONWe are looking for an experienced Production Operations lead to oversee multiple and overlapping sports properties through the full project lifecycle.In this role you will use your production, field operations and project management experience to plan and execute high-profile events ensuring operational timelines and financial planning are met....
-
London, United Kingdom ENGINEERINGUK Full timeDESCRIPTIONWe are looking for an experienced Production Operations lead to oversee multiple and overlapping sports properties through the full project lifecycle.In this role you will use your production, field operations and project management experience to plan and execute high-profile events ensuring operational timelines and financial planning are met....
-
London, United Kingdom ENGINEERINGUK Full timeDESCRIPTIONWe are looking for an experienced Production Operations lead to oversee multiple and overlapping sports properties through the full project lifecycle.In this role you will use your production, field operations and project management experience to plan and execute high-profile events ensuring operational timelines and financial planning are met....
-
London, United Kingdom ENGINEERINGUK Full timeDESCRIPTION We are looking for an experienced Production Operations lead to oversee multiple and overlapping sports properties through the full project lifecycle. In this role you will use your production, field operations and project management experience to plan and execute high-profile events ensuring operational timelines and financial planning are...
-
London, United Kingdom ENGINEERINGUK Full timeDESCRIPTION We are looking for an experienced Production Operations lead to oversee multiple and overlapping sports properties through the full project lifecycle. In this role you will use your production, field operations and project management experience to plan and execute high-profile events ensuring operational timelines and financial planning are...
-
London, United Kingdom ENGINEERINGUK Full timeDESCRIPTION We are looking for an experienced Production Operations lead to oversee multiple and overlapping sports properties through the full project lifecycle.In this role you will use your production, field operations and project management experience to plan and execute high-profile events ensuring operational timelines and financial planning are met....
-
London, United Kingdom Amazon Digital UK Limited Full timeCome build the future of entertainment with us. Are you interested in shaping the future of movies, TV and sports? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows, movies and sports - all with the ease of finding what they...
-
iOS Software Engineer
3 weeks ago
London, Greater London, United Kingdom Amazon Full timeJoin the Prime Video TeamPrime Video is a premium streaming service that offers customers a vast collection of TV shows and movies. We are looking for an experienced iOS Software Engineer to join our team and help shape the future of entertainment.The ideal candidate will have a strong background in iOS development, with experience in designing and...
-
Software Engineer
3 weeks ago
London, Greater London, United Kingdom Zynga Full timeLive Ops Software EngineerWe are seeking a talented Software Engineer to join our team as a Live Ops Software Engineer. In this role, you will be responsible for developing and maintaining our Live Ops tool, a critical system that enables us to manage live services for our games.Key Responsibilities:Develop and implement new features for the internal Live...
