Control Room Operator

3 weeks ago

Manchester, United Kingdom Securitas Security Services Full time
About the Role

At Securitas we guard and protect a variety of clients across the globe, ranging from banks, retail chains, leisure venues and corporate offices.

You can be part of making people feel safe, we are one of the largest security service organisations in the world.

Apply for a position with us today


  • Minimum 2 years security & control room experience
  • Shifts patterns: 4 on 4 off ,days, nights and weekends
  • 07:00-19:00 and 19:00-07:00
  • £12 per hour
  • SIA and CCTV licence essential
  • Good transport links

Job Opportunity

Your responsibilities will include:

  • Observe, report and document all unusual/unsafe activity, and take appropriate action as required.
  • Report all building utility/service/life safety issues to the appropriate responders and Security Management.
  • Notify, assist and direct external emergency personnel and internal emergency response teams (ERT) as necessary.
  • Dispatch mobile or other patrol officers to check and/or secure access areas into and onto client's premises, as well as, highly sensitive locations within the buildings.
  • Monitor the movements and locations of security personnel in order to expedite service requests, emergency responses and to ensure employee safety.
  • Answer global multi-line telephones and dispatch security personnel via radio/other means as appropriate.
  • Responsible for the operation and monitoring of all life safety, access control and loss prevention systems.
  • Keep and or document detailed records of activities as they occur during the shift.
  • View CCTV displays for suspicious/unusual/ hazardous activities.
  • Prepare all required written reports, including but not limited to Operations Database, Incident Reports and all other required logs
  • Respond to system alarms and notifies the appropriate response resources as directed by SOPs.
  • Monitor and respond to fire panel activations and take control of the situation.
  • Key control.
  • Monitor CCTV and direct all officers in the event of an incident.
  • Report writing.
  • Liaising with client.
  • Confident radio etiquette.

Essential Skills
  • SIA and CCTV Licence.
  • Right to work in the UK with a five-year checkable history
  • Minimum 2 years Security & control room experience
  • Incident report writing
  • Excellent communication skills and strong customer focus
  • Experience in dealing with emergency situations

DE&I

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

  • how you join us and develop your career,
  • the way we lead our teams
  • fair pay and benefits.


To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.


If you want to learn more visit our website.


Benefits

Health & Wellbeing

  • Company pension and advice and planning
  • Life assurance scheme
  • Discounted gym memberships
  • Wellness advice and support, including financial, emotional and physical
  • Dental and Physical Health Plans


Lifestyle Benefits

  • Cycle to work scheme
  • Car lease and new car purchasing schemes
  • Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
  • Mortgage Advise
  • Payroll ISA's
  • Eligibility for Costco Membership


Learning & Development

  • Support with further education
  • 100's of eLearning courses
  • Accredited courses by C&G, ILM, IOSH and SIA
  • Leadership Development programs both local and global


Giving Back

  • Payroll Giving
  • Working with charities such as Calderwood House, KPMB and Wooden Spoon
  • Supporting local community initiatives
  • Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org


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