Receptionist

Job summary

As a receptionist you are the first contact for patients.You must be presentable, helpful and respectful at all times, in person or onthe phone. You will be required to work as part of an efficient team, and youwill also be able to work under your own initiative. You will be required to work at both ourMillwood and Falkland sites.

You will need to be flexible, able to cover shifts in theevent of sickness, absence, or holiday. You will be required to be punctual.

You will be expected to undertake any reasonablerequest from the Practice in terms of reception/admin roles.

Main duties of the job

Duties Including and not limited to:

Patients dealing with patients on arrival atthe Practice in a polite and friendly manner.

Telephones You will be required to answer thephone and deal with patient queries, making sure to record all conversationscorrectly, pass on messages in a timely and effective manner, pass the patientto the correct member of staff to deal with their question should you be unableto do so.

Appointments The Practice uses the Footfallsystem for making of appointments. You will be required to understand thesystem. Training for use of this system will be given. You will pass theinformation on Footfall to the relevant clinician, help the patient to use thesystem where/when necessary.

Holiday vaccinations giving out holiday/travelforms, booking the correct appointments for this service.

Prescriptions giving out completedprescriptions to patients, adding prescriptions, read coding lost/missed prescriptions.

Recording requests for home visits.

About us

The Millwood Partnership has 3 Partners and 3 salaried GPs, 7 Nurse Practitioners, a large nursing/HCA team, a pharmacy team, a Home Visiting Team, Admin Team and our Reception Team.

Millwood is a friendly environment where our staff like to help and support each other. The reception team consists of 12 members some part time, some full time, all with varying amounts of experience. Mel is the reception manager responsible for overseeing Reception staff.

Job description

Job responsibilities

Receptionist

Responsible to The Reception Manager

Accountable to The Practice Manager/Partners

Job Description

Information Governance The Practice takes theconfidentiality of our patient information very seriously, you will be requiredto adhere to the information governance policy of the Surgery, and to sign aconfidentiality agreement as part of your induction training.

Duties Including and not limited to:

Patients dealing with patients on arrival atthe Practice in a polite and friendly manner.

Telephones You will be required to answer thephone and deal with patient queries, making sure to record all conversationscorrectly, pass on messages in a timely and effective manner, pass the patientto the correct member of staff to deal with their question should you be unableto do so.

Appointments The Practice uses the Footfallsystem for making of appointments. You will be required to understand thesystem. Training for use of this system will be given. You will pass theinformation on Footfall to the relevant clinician, help the patient to use thesystem where/when necessary.

Holiday vaccinations giving out holiday/travelforms, booking the correct appointments for this service.

Prescriptions giving out completedprescriptions to patients, adding prescriptions, read coding lost/missed prescriptions.

Recording requests for home visits.

As a receptionist you are the first contact for patients.You must be presentable, helpful and respectful at all times, in person or onthe phone. You will be required to work as part of an efficient team, and youwill also be able to work under your own initiative. You will be required to work at both ourMillwood and Falkland sites.

You will need to be flexible, able to cover shifts in theevent of sickness, absence, or holiday. You will be required to be punctual.

You will be expected to undertake any reasonable requestfrom the Practice in terms of reception/admin roles. The Practice may change or amend this jobdescription as necessary.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths Computer literate in Office products

Desirable

Previous primary care experience preferred but full training will be given The Practice uses SystmOne as a clinical system, previous experience in SystmOne preferable but full training will be given.

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