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The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. 

About the role

The IT Technician is a brand new role reporting into the IT Manager and will be based on site and will provide 1st and 2nd level IT support for staff and liaise with our 3rd party IT service providers. The role will assist in bringing more IT support in house, handle 1st and 2nd line issues and support with delivering IT projects.

The duties of our IT Technician include:

·       Provide onsite IT support for staff.

·       Build, roll out, and replace PCs and hardware/software.

·       Set up and manage mobile devices and tablets.

·       Liaise with 3rd party IT service providers to ensure smooth business operations.

·       Maintain on-premise and cloud-based Active Directory.

·       Manage user accounts including new user creation, and processing leavers and movers.

·       Maintain an updated asset inventory, including PCs, phones, PDQs, and printers.

·       Continuously improve IT documentation and policies.

·       Assist Operations with daily IT issues as needed.

·       Supporting and implementing new IT projects.

About you

·       2 years+ experience of 1st, 2nd line IT support.

·       Good knowledge of Windows PCs, PC Builds, mobile phones, MS Office suite.

·       Good knowledge of Active Directory, MFA, Azure AD / 365, Intune.

·       Basic network awareness and troubleshooting skills.

·       Familiarisation of TCP/IP, DNS, DHCP.

·       Familiarisation of monitoring tools, ticketing software.

·       ITIL certification (advantageous)

·       Enthusiasm and willing to learn.

·       Keen to work in a fast paced dynamic environment.

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.