Technical Trainer

5 months ago

London, United Kingdom ZeroFOX Full time

OPPORTUNITY OVERVIEW

seeks a dynamic and creative Technical Trainer to support customer-facing and internal training. This individual will create and deliver consistent, world-class training experiences for our customers, MSSP partners, and internal employees. This position in London will support international enterprises and MSSP partners, with a secondary focus on North American clients.
The ideal candidate will have a proven track record in training content creation and delivery, specifically focusing on cybersecurity and/or threat intelligence. In addition to having proven experience delivering training in a fast-paced environment, qualified candidates must possess a growth mindset, strong leadership and communication skills, and a great attitude. 
A background or experience in Intelligence is a significant plus.

Role and responsibilities

Help build out ZeroFox’s current training program for multi-modal delivery, in-person, online, and hybrid solutions  Deliver various training events (including onboarding, product upskilling, mentoring, and knowledge sharing) and guide advocates through program changes Update knowledge base items, training materials, and QA forms Guide, direct, and set training priorities to meet milestones and other schedule requirements  Assist with developing, maintaining, evaluating, and improving training programs, materials, and resources such as software manuals, quick reference guides, and online learning modules  Monitor student enrollment and attendance; prepare records of training activities and student progress  Build and maintain assessment and feedback mechanisms to validate learning and engagement, and identify areas for improvement  Build strong relationships with customers and across ZeroFox business units  Work with Sales, Sales Engineers, Professional Services, Product, and Customers to define individual customer requirements, engagement schedules, and execution milestones  Deliver technical content (across multiple products) to different audience levels for internal, customer, and MSSP partners via onsite/in-person and virtual classroom, as well as recorded formats such as LMS courses and knowledge based videos Learn technical products quickly with minimal supervision – collaborate with diverse stakeholders including Product Management, Engineer, Sales, Product Marketing, etc. Identify and communicate any training session trends, challenges, or obstacles Help evaluate customer training requirements and implement a roadmap for continuous improvement Provide configuration guidance post-training to ensure successful ongoing usage and value

Required qualifications and skills

Previous experience in a similar role in enterprise SaaS, typically obtained in 3+ years Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients Excellent customer relationships, project management and organizational skills – ability to prioritize and manage multiple simultaneous deadlines Experience creating and delivering technical training content in various formats (instructor-led, on-demand, and interactive eLearning, recorded “how to” videos, etc.)  Experience delivering technical training to both internal and external ( customer and partner) audiences Experience with the creation and delivery model for Computer Based Training (CBT) via Learning Management Systems (LMS) Ability to travel domestically and internationally as needed, in accordance with health & safety guidelines; 10%-15% travel is expected

Desired qualifications and skills

Previous experience or working knowledge in Threat Intelligence.  Written and spoken fluency in Spanish and/or French  Knowledge of data analytics, dashboards, and reporting Working knowledge of various tools: Docebo, , SalesForce, Superset, and Zendesk. Bachelor’s or Graduate degree, preferably in Computer Science, Information Systems, Cyber, or other similar background Propensity to thrive on change and general dissatisfaction with the “status quo”, founded on the belief that great is better than good Past experience working in training, technical support, and/or configuration capacity

Benefits

Competitive compensation Community-driven culture with employee events Generous time off  Comprehensive private insurance and EAP Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

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