Area Operations Controller

3 weeks ago

London, United Kingdom G4S Full time

G4S Secure Solutions (UK) is the largest security solutions provider in the UK & Ireland and we are currently looking for an Area Operations Controller (AOC) to join and support our Deployment team based in London.

Pay: £26,250 Annually

Hours: 42 Weekly 

The AOC will be responsible for maintaining a holistic overview of regional scheduling, assisting with covering absence and delivering various system and financial reports. This role is a highly focused customer service position with a high proportion of the role focusing on contact with our casual workforce. This role is required to work flexibly with some evening and weekend work.

ROLE RESPONSIBILITY

You will have responsibility for the scheduling of staff and the associated administration duties covering a geographical area, and the wider team when required, as well as day-to-day administration of tasks and will act as an overall support function for the operational area. 

  • Maintain scheduling of all employees and portfolios, ensuring delivery of 100% of contractual and temporary hours including holiday planning and absence management and swift resolution of unplanned absence at short notice.

  • Provide administrative support with the scheduling database and keep information up to date for rosters and highlight any absence to the Ops Team. 

  • Produce timely and accurate reports.

  • Ensure the schedule delivers customer requirements and confirm that planned deployment meets expectations.

  • Support the administrative team in managing queries from the workforce regarding work schedules and making outbound calls when needed to fill last minute or dropped shifts.

  • Respond to last minute scheduling changes and clashes, reactively and proactively working with the Ops Support Manager and wider operations to ensure events workforce demands are met, escalating any impact last minute changes may have on the ability to deliver budget expectations.

  • Ensure compliance with internal, external and legal requirements as necessary including but not limited to working time directive, SIA, scheduling and procurement processes.

  • Demonstrate teamwork and collaboration across other departments within SSUKI to ensure the overall success of the business and sharing best practice.

  • Any other activities as reasonably required

THE IDEAL CANDIDATE:

You will be able to demonstrate that you have current working knowledge and experience in administrative duties.

Essential Skills & Knowledge

  • Experience of multiple office technology and software applications including Google Suite and administrative procedures.

  • Requires high level of tact and integrity due variety and scope of different contacts and exposure to confidential data

  • Able to work on own initiative and influence internal and external contacts

  • Confident, well presented with excellent attention to detail

  • Able to work in a demanding and busy environment

  • Able to manage and co-ordinate complex and changing situations

  • Demonstrate flexibility and adaptability with proven problem solving skills

  • Fluent written and spoken English

  • Good level of numerical reasoning

  • Good stakeholder engagement across a range of functions

  • 5 years checkable work history

  • Unrestricted right to work in the UK

  • Ability to analyse and interpret data

Desirable Skills and Knowledge

  • Full UK Driving Licence.

  • Previous scheduling experience

  • Previous experience using workforce management / T&A systems

Key Competencies

  • Managing complexity

  • Managing Professionally

  • Delivering Performance

  • Teamwork and Collaboration

Benefits:

• Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.

• Holiday pay

• Company Pension

• Training Opportunities

If you feel you have the necessary skills and experience required for this role, then please apply using the online application.

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit  or .

*Total workforce includes employees and subcontractors

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