Operational Control Officer

4 months ago

London, United Kingdom Transport for London Full time

**Operational Control Officer**
**043469**

**Organisation**
- NETWORK PERFORMANCE

**Job**
- Administration

**Position Type**
- Full Time

Operational Control Officer 043469 (Technical Support Officer)
Band 2

**Salary**: £36,000 - 47,000 PA depending on experience
Contract Type: Permanent
Location: Palestra / Hybrid working

An exciting opportunity has arisen within the inclusive and diverse workforce of the Network Management and Resilience directorate for an Operational Control Officer.

As the Operational Control Officer, working within a matrix management environment, will form part of a team which has responsibility for the development, maintenance and improvement of (road works) impact-management technology solutions, ensuring that the development of these systems meets the business operational needs and that the systems are reliable and functional to support operational teams responsible for delivering TfL's legislative, regulatory and operational responsibilities, including delivery of the Mayor's Transport Strategy.

You will work closely with the Principal Operational Control Officer, taking direction from them in resolving issues and delivery of projects and developments, on a day to day basis.

Key Accountabilities
- Act as part of a resolver group for agreed systems dealing with issues, collating and analysing incident information to determine the best solution to provide reliable and functional operational systems to those delivering the Mayor's Transport Strategy.
- Support the documentation of user requirements for agreed systems improvement and ensure that the final documentation meets the user expectation in terms of their requirements
- Support the analysis and prioritisation of the system developments/enhancements to ensure that the agreed systems are developed in a manner consistent with the overall aims and strategies of the department.
- Assist in the production of suitable project support documentation including business cases, project plans etc to ensure that proposals meet the requirement of TfL project governance
- Assist in the management and the continuous development of NM operational technology systems to ensure that they meet with user requirements and is supported by relevant documentation.
- Implement the agreed processes to ensure that internal and external stakeholders receive a high-level of professional service to in order to promote the increased usage of the department's operational technology systems.
- Support the testing of system enhancements to ensure that system improvements are delivered to specification and are deployed without impact to the business operations.
- Deliver training for agreed systems, working in conjunction with the other team members, to ensure all users can make best use of the systems

Knowledge, Skills & Experience

Knowledge
- A good working understanding of people movement strategies and/or impact mitigation for a urban road network
- A good understanding of Street Works Register software systems and the new Street Manager system hosted by the Department for Transport.
- Good communication skills, both written and oral, with the ability to deal with enquiries and visitors in a friendly, approachable and professional manner. Good telephone manner
- Good knowledge of the operational technology systems used within the transport industry
- Knowledge of project delivery methods including Agile delivery

**Skills**:

- Good system administration and development skills
- Good stakeholder management skills
- Good research, analytical and interpretation skills
- Good report writing skills

Experience
- Experience of administering a business critical systems
- Experience of working with a variety of stakeholders including internal, external and 3rd party service providers
- Experience of providing customer support to a wide range of users
- Experience of undertaking controlled testing of systems and the provision of associated documentation

Equality, diversity and inclusion

Application Process

**Benefits**:
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme

  • Internal Controls Specialist

    1 month ago

    London, Greater London, United Kingdom Control Risks Full time

    Financial Oversight and ReportingAnalyze and document existing financial operations processes to identify deficiencies and opportunities for enhancement. This analysis will encompass all Group and regional activities across AMER, EMEA, and APAC.Assist the Group Finance Manager in developing a comprehensive suite of FRS102 accounting policies for...

  • Internal Controls Specialist

    1 month ago

    London, Greater London, United Kingdom Control Risks Full time

    Financial Oversight and ReportingAnalyze and document existing financial operations processes to identify deficiencies and opportunities for enhancement. This will encompass all Group and regional activities across AMER, EMEA, and APAC.Assist the Group Finance Manager in developing a comprehensive suite of FRS102 accounting policies for implementation by...

  • Group Internal Controls Analyst

    2 months ago

    London, United Kingdom Control Risks Full time

    Financial Control and Reporting - Document the current finance operations processes, helping to identify gaps and areas for improvement. This will cover all Group and regional (AMER, EMEA & APAC) activities. - Support the Group Finance Manager to produce a suite of FRS102 accounting policies for use by Global finance teams and support local finance teams to...

  • Embedded Security Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom Control Risks Full time

    {"title": "Security Program Manager", "content": "Job SummaryControl Risks is seeking a highly skilled Security Program Manager to join our team. As a key member of our security team, you will be responsible for planning, organizing, and overseeing the day-to-day operations of our client\u2019s security in their London office.Key ResponsibilitiesDevelop and...

  • Embedded Security Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom Control Risks Full time

    {"title": "Security Program Manager", "content": "Job SummaryControl Risks is seeking a highly skilled Security Program Manager to join our team. As a key member of our security team, you will be responsible for planning, organizing, and overseeing the day-to-day operations of our client\u2019s security in their London office.Key ResponsibilitiesDevelop and...

  • International Finance Controls Consultant

    1 month ago

    London, Greater London, United Kingdom Control Risks Full time

    Financial Oversight and ReportingAnalyze and document existing financial operations processes to pinpoint deficiencies and opportunities for enhancement. This analysis will encompass all Group and regional activities across AMER, EMEA, and APAC.Assist the Group Finance Manager in developing a comprehensive suite of FRS102 accounting policies for...

  • Embedded Security Operations Coordinator

    18 hours ago

    London, Greater London, United Kingdom Control Risks Full time

    Job SummaryThis role will be supporting a prestigious client in the legal sector. At the direction of the Senior Regional Security Manager (UK/EMEA) and working closely with the Associate Director of Facilities Services, the Embedded Security Operations Coordinator will plan, organise, and oversee the day-to-day operations of the client's security in their...

  • Embedded Security Operations Coordinator

    15 hours ago

    London, Greater London, United Kingdom Control Risks Full time

    Job SummaryThis role will be supporting a prestigious client in the legal sector. At the direction of the Senior Regional Security Manager (UK/EMEA) and working closely with the Associate Director of Facilities Services, the Embedded Security Operations Coordinator will plan, organise, and oversee the day-to-day operations of the client's security in their...

  • Embedded Security Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Control Risks Full time

    Job SummaryThis role will be supporting a prestigious client in the legal sector. At the direction of the Senior Regional Security Manager (UK/EMEA) and working closely with the Associate Director of Facilities Services, the Embedded Security Operations Coordinator will plan, organise, and oversee the day-to-day operations of the client's security in their...

  • Embedded Security Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Control Risks Full time

    Job SummaryThis role will be supporting a prestigious client in the legal sector. At the direction of the Senior Regional Security Manager (UK/EMEA) and working closely with the Associate Director of Facilities Services, the Embedded Security Operations Coordinator will plan, organise, and oversee the day-to-day operations of the client's security in their...

  • Global Financial Controls Analyst

    4 weeks ago

    London, Greater London, United Kingdom Control Risks Full time

    Financial Reporting and Control ExpertiseWe are seeking a highly motivated and experienced Global Financial Controls Analyst to play a crucial role in ensuring the accuracy, reliability, and integrity of our financial reporting processes across all regions (AMER, EMEA & APAC). You will be instrumental in documenting, analyzing, and improving our finance...

  • Embedded Security Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom Control Risks Full time

    About the RoleThis is a challenging opportunity to support a prestigious client in the legal sector. As the Embedded Security Operations Coordinator, you will work closely with the Senior Regional Security Manager (UK/EMEA) and the Associate Director of Facilities Services to plan, organize, and oversee the day-to-day security operations in the client's...

  • Embedded Security Operations Coordinator

    1 week ago

    London, Greater London, United Kingdom Control Risks Full time

    About the RoleThis is a challenging opportunity to support a prestigious client in the legal sector. As the Embedded Security Operations Coordinator, you will work closely with the Senior Regional Security Manager (UK/EMEA) and the Associate Director of Facilities Services to plan, organize, and oversee the day-to-day security operations in the client's...

  • Office Administrator/receptionist

    3 months ago

    London, United Kingdom Quick Pest Control Limited Full time

    Quick Pest Control Limited is looking for a person to operate the pest control department, as well as carry out general office admin tasks, reporting directly to the Manager. Usual tasks include: - Booking jobs from incoming calls - Coordinating with other branch offices - Managing the technicians’ job sheets - Ordering stock, as needed - Performing some...

  • Grounds maintenance operative Tower Of London

    1 month ago

    London, United Kingdom Ground Control Full time

    Join us, we’re an Investors in People Silver Standard Company We have an exciting new opportunity for an experienced Grounds Maintenance Operative to join our team working on our  Tower of London site . Working as part of this busy team, the purpose of the Grounds Maintenance Operative is to carry out a range of horticultural duties to support the...

  • Control Office Administrator

    4 months ago

    London, United Kingdom Food & Drink at Wimbledon Full time

    Job Type: Full-Time, Temporary **Salary**: £13.15 per hour Our control office is a vital part of our operation here at Wimbledon, all year around and throughout The Championships. Our trained Operators are the first point of contact when an on site issue arises. They respond to alerts, requests and urgent issues, ensuring across site is safe and...

  • Pest Control Officer

    4 months ago

    London, United Kingdom Fox Morris Group Full time

    **Pest Control Officer** **Fox Morris Group** are currently looking for Pest Control Officer The Contract is **long-term** **£15ph** **Your role** - Recommend further remedial works and other preventative measures to be carried out in conjunction with any treatment programme. Make appropriate referrals to other Council officers, Housing Associations,...

  • Treasury Operations Controller

    3 weeks ago

    London, United Kingdom Ventula Consulting Limited Remote Work Freelance Full time

    Treasury Operations Controller - £600p/d (Inside of IR35) – London (Hybrid) – 3 MonthsLeading Pharmaceutical Client now requires a Treasury Operations Controller to manage the day-to-day back-office activities i.e. settlements, confirmations, special one-off transactions of the Treasury Operations Team.The Treasury Operations Controller will be...

  • Control Room Operator

    4 months ago

    London, United Kingdom Mitie Full time

    We are looking for an organised, efficient, and experienced Control Room Operator to join our security Control Room Team at Westfield Stratford City Shopping Centre, Europe's Largest Urban Shopping Centre. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels. As a Control Room Operator at the Security...

  • Risk Analyst, Commercial

    3 weeks ago

    London, Greater London, United Kingdom Control Risks Full time

    Job SummaryControl Risks is seeking a highly skilled Risk Analyst, Commercial to conduct research and analysis on political, regulatory, operational, and security risks in Western Europe, with a focus on the UK and Spain.Key ResponsibilitiesDevelop and deliver customized consulting projects on key topics for our clients.Contribute to Control Risks'...