IT Support Officer

4 weeks ago


Oxford, United Kingdom University of Oxford Full time

We are seeking

to appoint an enthusiastic and dedicated IT Support Officer to join our dynamic team. This is an excellent opportunity to work in a thriving environment where you'll encounter a diverse range of tasks and technologies, providing you with a fulfilling and rewarding role. The expansion of our Department and the increasing workload of our Information Technology Office have created the need for a talented IT Support Officer like you. This is a full-time position, available on a permanent contract. About the role As our IT Support Officer, you'll be the first point of contact for staff, tutors and students, providing essential support and advice on IT matters. Your primary duties will include:- Offering first-line IT support for PC and Mac devices, including troubleshooting SSO and MFA issues.- Handling activation code requests and resolving IT issues both in person and remotely. - Managing equipment procurement and maintenance, including hardware/software installation and printer maintenance.- Ensuring compliance with legislative and University cybersecurity and data protection policies.You'll have the chance to work alongside experienced professionals and gain exposure to a wide array of tasks, technologies and systems. This role offers ample scope for training and professional development, allowing you to enhance your skills and grow in your career. About you You will have prior IT support experience in a university or business environment. You will have excellent personal skills, the ability to work well under pressure, and a good sense of humour and patience. Strong attention to detail and a good working knowledge of Microsoft Office and Windows 10 are also essential requirements of the role, together with experience with laptop/desktop installation, configuration, and printer maintenance. About us Colleagues uphold the uphold the Mission, Vision and Values of the Department and actively promote a culture of equality, diversity and inclusion. What we offer Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including: • An excellent contributory pension scheme • 38 days’ annual leave • A comprehensive range of childcare services • Family leave schemes • Cycle loan scheme • Membership to a variety of social and sports clubs • Discounted bus travel and Season Ticket travel loans Application process

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