MSK Administrator

Job summary

MSK Administrator (Patient Care Advisor)

Could you be the first voice a patient hears?

Our Sussex MSK Partnership team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short).

Patient Care Advisors are an invaluable part of the Sussex MSK Partnership service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton and Hove, Crawley, mid-Sussex and Horsham with a musculoskeletal condition are referred to our service.

We want to make a person's care as straightforward as possible, by providing one point of contact as close to their home as we can.

Main duties of the job

This is a full-time post ( hours per week) with the standard working week as 0800-1600 or 0900-1700, Monday-Friday. We will be happy to consider applications from candidates seeking part-time work, and we can be flexible with regard to the number of working days per week, but we do require all our staff to work full days ( hours per day).

Main duties of the Job

Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care. Communication is a key part of this telephone-based role, working with local GP practices, hospitals, community staff and clinicians to get patients to the most appropriate services for their needs accurately and on time. Our Patient Care Advisors work a split week in the physiotherapy departments in both Crawley Hospital and Horsham Hospital.

The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Partnership service.

About us

About Sussex Community Foundation Trust

As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently. Sussex Community Foundation Trust teams deliver a range of health and care services to more than 9,000 people every day, working in care homes, clinics, intermediate care units, people's own homes, GP surgeries, schools, and other community venues across the region.

Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority. We develop and nurture our staff and recognise that they are our greatest asset. We give them clear career pathways, support their wellbeing, recognise, and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.

Job description

Job responsibilities

Sussex MSK Partnership is a service which we deliver with our partners Here. We have been doing this since 2014 for communities in the central part of Sussex: Brighton and Hove, Mid-Sussex and Horsham and Crawley. For further information, please visit

We actively welcome applicants who identify as LGBTQ+, disabled, and people of the *Global Majority.

*people who identify as Black Caribbean, Black African, South Asian, East Asian, Middle Eastern or Latinx.

Please see attached Job Pack with detailed Job Description and Person Specification

Person Specification

Qualifications

Essential

Educated to NVQ Level 3, Certificate of Higher Education and/or equivalent experience.

Previous experience

Essential

In an administrative role Of working with a professional team Of customer care or similar service industry practices Intermediate level use of Word, Excel and Outlook

Desirable

Of complying with patient confidentiality (or similar) and data protection requirements Of patient administration systems and/or appointment booking systems (or similar) Of dealing with difficult conversations by telephone Of principles of care first do no harm, and patient confidentiality

Skills

Essential

Effective communication, both face to face and on the telephone with a range of people in a range of situations Excellent telephone manner and managing calls in a professional way Good listening skills with an ability to maintain focus, recognise possible distractions and ignore/deal with them Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines Thorough approach to recording accurate information and data entry

Personal Qualities

Essential

Proven record of good timekeeping and attendance Able to show an understanding of issues relating to equal opportunities Skillful handling of situations with consideration for others Able and willing to work flexibly across locations

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