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Caseworker

2 months ago

London, United Kingdom Glass Door Homeless Charity Full time

Areas of responsibility

The post holder will be responsible for the following:

 

  • Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
  • Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
  • Attending appointments with guests occasionally when needed
  • Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
  • Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
  • Attending meetings with the casework team, external service providers and partner organisations when required
  • Collating statistics and outcome measurements of the casework service for both internal and external use
  • Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
  • Managing a small casework budget
  • Undertaking any other duties, as required by the charity

Person Specification

Essential

  • At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
  • Empathetic attitude to homeless and vulnerably housed people
  • Up-to-date knowledge of the welfare issues and legislation affecting homeless people
  • Knowledge of relevant support services available to homeless people, particularly in West London
  • Confident approach to, and experience of, dealing with challenging behaviour
  • Ability to maintain good relationships with colleagues and external service providers
  • Highly organised with strong time-management skills
  • Ability to keep clear and up-to-date case records
  • Experience and competent in MS Office packages
  • Ability to work independently and take the initiative to make important decisions
  • Flexible and supportive team member with excellent communication skills
  • Ability to adhere to and implement Health & Safety, HR and operational policies
  • Understanding of and commitment to Equal Opportunities
  • For night shelter caseworkers, willingness to work a minimum of one evening per week
  • This post will require an enhanced DBS check prior and during employment

Desirable

  • Ability to speak Polish, Romanian or other Eastern European languages
  • Experience of working alongside volunteers

Other

  • Ability to work flexibly and at various sites, as required
  • Eligibility to work in the UK
  • To be able to adhere and work within Glass Door’s safeguarding policy and procedures
  • To participate in meetings, supervision meetings and in any trainings as required
  • To be responsible for own’s professional development