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Crowne Plaza

2 months ago

Saintfield, United Kingdom Andras Hotels Full time
Job Description

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

When attending events at a hotel, a key part of our guests’ experience is the bar service. Is there anyone more welcoming than a smiling bartender? As the friendly face of our hotel bars, you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences.

Hours

40 hours

Pay

Up to £12.19, depending on age

What we offer:

  • Discounted Hotel Rates across ‘000’s of hotels worldwide  for employees and for family and friends

  • Health Care Cash Plan

  • Diamond membership of Kingsbridge Hospital Group

  • Enhanced Pension Scheme

  • Enhanced Maternity Pay

  • Enhanced Paternity Pay

  • Cycle to work

  • Recruit a friend scheme

  • Employee Appreciation and Social Events

  • Employee of the Month Award

  • £20 for completion of FLOW training

  • Increased Annual leave with service

  • Discount at Bodyscape – Employee rate and family and friend rate

  • Cyrospa discount rate at Bodyscape

  • Communication and advice on Health and Wellbeing

  • Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

  • Work for globally renowned Hotel Brands

  • Reward Club Incentive Scheme

  • Hotel Incentive scheme

About The Role

Your day to day

  • Creating a warm and welcome to everyone and setting the tone for each guest’s experience

  • Prepare and serve drinks to high standards, and highlight promotions to guests

  • Work with your Food & Beverage colleagues to offer a seamless food service

  • Set up your bar – stock up on all the supplies you’ll need, manage your inventory and make sure all your equipment works

  • Change beer barrels

  • Look after your bar – keep it clean and tidy and make sure the alcohol is always secure

  • Handle cash and credit transactions

  • Look smart – wear your uniform with pride 

  • Be ready to jump into other ad-hoc duties when your colleagues need your help

  • Support any / all bars within the hotel when business requires

  • Always follow safety procedures

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

  • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

  • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

  • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

  • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

Required Criteria

  • Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required
  • Experienced – you’ll know how to prepare a wide range of drinks
  • Literate – you’ll need a good grasp of reading, writing and basic maths
  • Flexible – night, weekend and holiday shifts are all part of the job
  • Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to

Closing DateTuesday 3rd September, 2024