Account Manager
2 weeks ago
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Ground Control is adynamic and growing company that is committed to leaving the worldin a better place than we found it.
RoleOverview:
We are seeking a dynamicresultsdriven Account Manager. Your role will involve managinginvoicing tracking purchase orders coordinating reactive worksduring weather incidents and troubleshooting issues on behalf ofour clients. Youll also be the primary point of contact for clientqueries and will work closely with field teams to ensure ourservices are delivered effectively.
Thesuccessful candidate will have strong organizational skills thrivein a fastpaced environment and be capable of managing multiplepriorities with precision. Youll need to be comfortable workingduring peak periods including weekends and bank holidays especiallyduring the winter months.
KeyResponsibilities:
AccountManagement: Manage around 100 client accountsensuring all services are delivered according to contractualagreements.
Invoicing &Purchase Orders:Proactively chase purchase ordersand manage the invoicing process to ensure accuracy and promptpayment.
ReactiveWorks: Coordinate emergency responses during weatherevents ensuring field teams are deployed effectively and any accessissues are quickly resolved.
ClientCommunication: Attend regular virtual meetings (viaMicrosoft Teams) to keep clients informed resolve issues andaddress any concerns.
ComplaintResolution: Handle and escalate client complaints asneeded ensuring they are addressed withurgency.
TeamCoordination: Ensure field teams are prepared forupcoming jobs and have all necessary resources in place to deliverservices.
DaytoDayResponsibilities:
Process dailyweather data to generate nightly service requests forteams.
Coordinate the deployment of field teamsfor night shifts ensuring all logistical challenges (e.g. accessissues) are managed.
Respond to urgent clientneeds particularly in response to adverse weatherconditions.
Escalate highpriority issues andcomplaints promptly to ensure smooth servicedelivery.
Ensure all purchase orders are in placeand invoicing is up to date andaccurate.
WorkingHours: Winter: 6:30 AM 6:30 PM (8hour shifts);Summer: Regular officehours
SkillsandQualifications:
TimeManagement: Ability to manage multiple tasksefficiently in a timesensitiveenvironment.
OrganizationalSkills: Highly organized with the ability to jugglemultiple client accounts and operational prioritiessimultaneously.
Attention toDetail: Ability to manage data accounts and clientrequests with precision andcare.
D365Experience: Familiarity with Microsoft Dynamics 365(D365) or similar CRMsystems.
Account ManagementExperience: Proven experience in client managementideally in an operations or service deliveryenvironment.
Perks andBenefits
- Free gymaccess if you are Head Office based or subsidised national gymmemberships if you are basedelsewhere.
- NurseryVouchers Cycle to work scheme and Travelloans
- Merigold employeesupport Free Flu Jabs online private GP service and a premiumsubscription to Calm the wellbeingapp
- A supportiveentrepreneurial working environment that fosterscollaboration.
- Trainingdevelopment coaching and mentoring plans including our GCLeadership Academy job specific accreditations and higher educationopportunities
- Hybridworking opportunities with time in the office including breakfastMondays and dog friendly Fridays.
- 2 personalchoice volunteering days with your fundraising efforts matched upto 500
AwardsAccolades and Culture
- We have been awarded worldclass status for employeeengagement in the 2023 best companies results ranking at #16 in theTop 100 Large Companies to WorkFor league table.
- Certified BCorpAccredited Ground Control has been certified by BLab the notforprofit behind the B Corp movement as having metrigorous social and environmental standards which represent itscommitment to sustainable goals ahead ofprofit.
- We inclusivelysupport The Race at WorkCharter Ban the BoxThe Armed Forces Covenant and areDisabilityConfident
- We invest 5% of our profits into theEvergreen Fund an investment funddedicated to sustainability and environmentalinitiatives.
- By 2025 wehave committed to plantingtrees having a fully electric fleet andachieving carbon net zero afterbecoming carbon neutral in2020.
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