Operations Analyst

At Securitas we guard and protect a variety of clients across the globe, ranging from banks, retail chains, leisure venues and corporate offices.

You can be part of making people feel safe, we are one of the largest security service organisations in the world.

Apply for a position with us today

The purpose of a GSOC Operations Analyst is to populate the monitoring and response work stations that conduct the key functions of alarm monitoring and crisis response within the Global Security Operations Centre.

• Working 12 hour shifts - Days, Nights and weekends

Your responsibilities will include:

• The GSOC is the coordination focal point for security operations monitoring and crisis response across the Europe, Middle East and Africa (EMEA). The GSOC operates 24/7, 365 days a year, OAs and management.
• As a Operations Analyst you will be the initial point of contact for enquires and communications with national and international clients by monitoring and responding to alarm activations across many different countries. 
• Where necessary you will be providing advice to callers and reporting incidents using the designated reporting procedures and protocols set out by us and our clients. 
• You will also be maintaining appropriate and timely coordination between client sites, personnel, and the appropriate Global Physical Security (GPS) and other Lines of Business management on a daily basis.

Essentials:

• SIA licence (or willing to train to achieve this qualification)
• Right to work in the UK with a 5 year checkable history
• Good communicator, team player and multi-tasker
• Good computer skills
• Good written and verbal comprehension.
• Able to remain calm and professional
• Ability to provide clear and concise advice
• Have an understanding of or have the ability to learn the main tenets of safety and security operations and procedures

Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars,

• how you join us and develop your career,
• the way we lead our teams
• fair pay and benefits.

To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more.

If you want to learn more visit our website.

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

Giving Back

• Payroll Giving
• Working with charities such as Calderwood House, KPMB and Wooden Spoon
• Supporting local community initiatives
• Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org