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Receptionist

3 months ago

Paignton, United Kingdom RBH Full time
Ibis Styles Paignton , Esplanade Road, Paignton, Devon, TQ4 6BQ SHARE:

JOIN OUR FAMILY

We may be brand new, but our hotel the ibis Styles Paignton is already building a reputation for it's exceptional service, stunning seaside location, and commitment to creating memorable experiences for our guests.
At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 
At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

A DAY IN THE LIFE OF A RECEPTIONIST  AT THEI IBIS STYLES PAIGNTON

What you'll be doing...

Reporting to the Front office manager and supervisor, you can expect your working day to include the following. 

  • This is a hands-on role, and the successful applicant must be able to answer guest enquiries in a timely and courteous manner, use up-selling techniques to promote hotel services and facilities, and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
  • Supporting in delivering memorable guest experiences and the warmest of welcomes
  • Being the first point of contact for our guest, building great relationships and resolving any issues that may arise throughout their stay
  • Check In/Check Out
  • Processing all reservation requests, changes, and cancellations

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

  • Experience in a similar role within a hotel environment.
  • Pleasant, positive, welcoming and guest-focused demeanour with a can-do attitude.
  • Excellent interpersonal skills.
  • Ability to lead and motivate a team.
  • Flexible & adaptable to different working conditions & hours. 
  • Forward thinking & promotes new ideas. 
  • Oral & written fluency in English. Additional language will be considered a plus.
  • Be motivated & a self-starter. 
  • Knowledge of Opera PMS desirable.
  • Effective training skills & interpersonal capabilities.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
  • Training and Career progression opportunities
  • Recommend a Friend Scheme
  • Employee of the Month/ Year
  • Gratuities and Service charges paid
  • Discounts in supermarkets and days out
  • 20 years old and under £10.92 - 21 years old and over £11.44 per hour

To learn more about our full benefits package,  to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

 

#LifeatRBH 

 

 

 

Ibis Styles Paignton Esplanade Road, Paignton, Devon, TQ4 6BQ
  • Job Ref RBH14315
  • Branch Ibis Styles Paignton
  • Location Paignton
  • Salary/Benefits UP TO £11.44 Per hour plus excellent company benefits including discounts in supermarkets
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern various as per business needs, will include early mornings, evenings and weekends
  • Hours per week 40
  • Date posted 13/06/2024
  • Closing date 15/07/2024