Study Trips Operations Team Leader

2 weeks ago

Manchester, United Kingdom Diversity Travel Full time

We are a successful travel management company for the charity and academic communities, and we are proud and passionate about what we do.


We are recruiting for an Operations Team Leader to join our Study Trips Team. You will lead, motivate and develop a high performing team to ensure that quality of group travel bookings to our University, College and School clients are aligned with our standards and that all clients are provided with an excellent level of service. Primary responsibilities will include:


  • Supporting the Operations Manager overseeing the Study Trips Operations Team providing support, guidance and coaching to team members, and deputising for the team manager in their absence
  • Dealing promptly and efficiently with any customer relations issues that arise Ensuring client invoicing is carried in a timely manner
  • Creating and updating team process and training documents
  • Promoting and supporting our company values, behaviours and company culture
  • Excellent travel industry experience and destination knowledge
  • Relevant experience in tour operations or TMC environment, with a proven track record of delivering results
  • Strong organisational skills and ability to multitask under pressure
  • Experience in providing coaching and mentoring to team members
  • Knowledge of Galileo or other GDS systems beneficial


In return you will receive:

  • Salary circa £29,000 (pending experience) plus Bonus (OTE £6,000 linked to performance)
  • 23.5 days Annual Leave plus Bank Holidays, rising to 24.5 days after 12 months of service
  • Option to buy or sell additional annual leave
  • Excellent opportunities for progression in a fast-growing company
  • Employee Assistance Program
  • Pension
  • Life Assurance
  • Season ticket loan
  • Discounted staff travel
  • Cycle to Work Scheme
  • Central Manchester offices


If you are interested in our role and meet the requirements above, then please do get in touch. Our working hours are 8.45am - 5.30pm Monday – Friday and there is the option to work from either our office or your (UK) home location.


Welcome to Diversity Travel – We’re a successful travel management company for the charity and academic communities. We’re proud and passionate about what we do in helping our clients understand and save money on their travel and accommodation. We invite you to visit our company LinkedIn page to learn more about us and what we do.


We’re proud and passionate about what we do.

We embrace diversity and treat everyone with respect and trust.

We always look to improve our products, services and ourselves.

We keep the customer at the heart of everything we do.

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